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Blue notification dot not clearing from calls icon.

Message 1 of 2
Message 1 of 2

Blue notification dot not clearing from calls icon.

Hello all, 

I hope someone else is familiar with this problem and there is a solution.

The only way to clear the notification dot is to clear all data/cache within the app or restart the phone. 

The dot clears from my messages WhatsApp and Facebook icons but as I said not from calls.

I have gone as far as a factory reset which did work for a day or so. 

This problem seems to exist on other devices such as Oneplus, which could point toward an Android software problem. 

Any help with this would be most appreciated. 

Thx AL. 

Message 2 of 2
Message 2 of 2

Re: Blue notification dot not clearing from calls icon.

Hi same problem here and symptoms, worked for a day or so after factory reset but back to not clearing. 

I have had no response from Sony which surprises me, as surely on a flag shop phone from last year this could be fixed.