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2019-02-13 11:09 AM - edited 2019-02-13 11:11 AM
Hi @Mal-NZ, welcome to our forum!
That sounds very strange, would it be possible for you to get back to with a screenshot of how it looks for you? You can take a screenshot if you press and hold the power button and then you tap on "Take screenshot".
I just want to make sure that I understand exactly what you mean and I think a screenshot will explain it the best.
2019-02-14 02:59 AM
Hi and thanks for your reply
To further explain the symptoms, the notifications system has a specific order it sets app notifications (not in the order that they are received). Email first, SMS second etc. the Email app notification icon never displays anymore because the first icon (email) seems to be obscured by the clock (e.g. notifications bar hasn't moved enough to the right to accomodate new clock).
I expect this is because Google have set formatting boundries (for want of a better description) based on phones with larger screens / bigger resolutions (more pixels wide).
I've collated a series of screenshots which show various notifications coming in and demonstrating the icon ordering, as well as notifications settings screenshots that show notifications are configured correctly and Email notifications ARE being "sent" (phone's terminology)
Screenshots can be found here (word document)...
... I'm an engineer and work on phones, phone apps, dev and testing etc. all the time ... so have an insight to what causes these types of 'bugs' more-so than just an end-user
A further response from SONY would be appreciated as it took considerable effort to pull together this information to assist SONY Support.
2019-02-19 09:34 AM
Hi again @Mal-NZ and thank you so much for the information and the screenshots!
I see now that I forgot to ask you a very important thing. When you receive a new Email and the icon is not shown in the status bar, do you still get a notification and you can drag down the notification bar/see the notification on the lock screen? I just want to make sure that it's "only" the icon that is missing and the rest of the notifications for the application are working correctly.