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touch screen sensitivity issue

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One time poster
Message 1 of 3
168 Views
Message 1 of 3

touch screen sensitivity issue

I've been playing PUBG with my xz2 premium and found that it suffered from the touch sensitivity issue similar to the one with xz2 (which many claimed to be fixed with the software update 51.1.A.4.265). It made aiming in first-person shooter game so difficult and I wondered when would the fix for xz2 premium be out.
Here is a video I found on youtube showing the problem: watch?v=4VR0-7Xl4LI

2 REPLIES
Enthusiast
Message 2 of 3
157 Views
Message 2 of 3

Re: touch screen sensitivity issue

i noticed the same iussue too. waiting for a replay from sony with a fw upgrade.

Visitor
Message 3 of 3
153 Views
Message 3 of 3

Re: touch screen sensitivity issue

Have you tried to contact Sony support? I'm a bit frustrated, they told me to apply whatever update there is, perform a factory reset, run the device diagnostics, and if the problem persists, that means it is hardware and I should contact local support to get it repaired or exchanged. They closed my support ticket after giving that response, without waiting for my response.
They obviously didn't understand or care about the issue here. The screen diagnostics test is passed, but the issue is still there.
I don't know what to provide in order to get somebody from Sony support look at the case and evaluate escalating the ticket to whatever team that handles bugs.