account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Curious about what is happening at IFA?
Read more and discuss the press conference here.

XZ2 Premium touch screen problem

Highlighted
Inhabitant
Message 21 of 26
919 Views
Message 21 of 26

Re: XZ2 Premium touch screen problem

I am still in my return window and this problem affects everything in the phone not just games, the scroll on web pages, moving an icon on the homescreen it's choppy. i did my research, tried a touchscreen pen, did a software repair, seems like there is a fib but it need root, and rooting a Sony phone is a pain in ..

 

 

So Sony, as some of us are long time users of your products, have the courtesy and at least answer us if there is going to be a fix like it was for the xz2 compact

Message 22 of 26
877 Views
Message 22 of 26

Re: XZ2 Premium touch screen problem

Anyone have na update or fix for this? 

One time poster
Message 23 of 26
780 Views
Message 23 of 26

touch screen sensitivity issue

I've been playing PUBG with my xz2 premium and found that it suffered from the touch sensitivity issue similar to the one with xz2 (which many claimed to be fixed with the software update 51.1.A.4.265). It made aiming in first-person shooter game so difficult and I wondered when would the fix for xz2 premium be out.
Here is a video I found on youtube showing the problem: watch?v=4VR0-7Xl4LI

Enthusiast
Message 24 of 26
769 Views
Message 24 of 26

Re: touch screen sensitivity issue

i noticed the same iussue too. waiting for a replay from sony with a fw upgrade.

Visitor
Message 25 of 26
765 Views
Message 25 of 26

Re: touch screen sensitivity issue

Have you tried to contact Sony support? I'm a bit frustrated, they told me to apply whatever update there is, perform a factory reset, run the device diagnostics, and if the problem persists, that means it is hardware and I should contact local support to get it repaired or exchanged. They closed my support ticket after giving that response, without waiting for my response.
They obviously didn't understand or care about the issue here. The screen diagnostics test is passed, but the issue is still there.
I don't know what to provide in order to get somebody from Sony support look at the case and evaluate escalating the ticket to whatever team that handles bugs.

Message 26 of 26
410 Views
Message 26 of 26

Re: touch screen sensitivity issue

Works great now!!  

I am not sure which update fixed it but I can confirm it works great now on my build. 

I am on build nunmber 52.0.A.3.126.