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Sony xz2 premium not receiving uphone messages.

Visitor
Message 1 of 8
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Message 1 of 8

Sony xz2 premium not receiving uphone messages.

As of May 21,2019, I cannot receive messages from some iphone users. I am using a sony xz 2 premium, and running on Android 9, as of right now which is the most recent software update. It is not a connection issue as I am on full connection on wifi, and 4G LTE on t mobile network. I have cleared my Google message cache, and deleted all old messages. I cleaned my sim card, and ejected it and reinserted it correctly. 

7 REPLIES 7
Emperor
Message 2 of 8
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Message 2 of 8

Re: Sony xz2 premium not receiving iPhone messages.

@Mackkdaddy 

 

Take a look at this:

 

https://support.apple.com/en-us/HT204270




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 3 of 8
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Message 3 of 8

Re: Sony xz2 premium not receiving iPhone messages.

I saw that link as well, however that is if I had an iPhone prior to my xz2, but I never had an iphone. I only had an iTunes account but I didn't use my phone number for it. 

Emperor
Message 4 of 8
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Message 4 of 8

Re: Sony xz2 premium not receiving iPhone messages.

@Mackkdaddy 

 

are your friends trying to send you messages through iMessage ?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Sony Xperia Support
Message 5 of 8
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Message 5 of 8

Re: Sony xz2 premium not receiving uphone messages.

Hi @Mackkdaddy, let me see if I can be of any help here.

 

Is it at all possible that you have your E-mailadress or your phone number connected to Imessage? As @uliwooly mentioned, non-IOS-devices cannot receive Imessages, and if Imessage is activated for you phone number or Emailadress, this might be the cause to why cou can't receive messages sent from Iphones. you can read more about this on the support page for Imessages.

 

Let me know if that helped! Slightly smiling Face


Official Sony Xperia Support Staff


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To get in touch with your local support team, please visit our contact page.

Visitor
Message 6 of 8
382 Views
Message 6 of 8

Re: Sony xz2 premium not receiving iPhone messages.

@uliwooly, I'm not particularly sure, but that may be the case. 

Highlighted
Visitor
Message 7 of 8
381 Views
Message 7 of 8

Re: Sony xz2 premium not receiving uphone messages.

@Martin, I looked on the apple website to see if my phone number was registered on imessage and it is not. I also do not have an email attached to an imessage account either. 

Sony Xperia Support
Message 8 of 8
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Message 8 of 8

Re: Sony xz2 premium not receiving uphone messages.

Thank you @Mackkdaddy for your reply!

To be honest I am not super familiar with either Itunes or Imessage, but one of the images on the Itunes support page shows a section where it is possible to either enable or disable messages in Icloud. Could you possibly check if this option is enabled or not?

 

Let me know how it goes! 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.