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Tips & Tricks

Curious about what is happening at IFA?
Read more and discuss the press conference here.

Sony Xperia XZ2 Premium flew IMEI

Rookie
Message 1 of 6
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Message 1 of 6

Sony Xperia XZ2 Premium flew IMEI

Sony Xperia XZ2 Premium flew IMEI

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5 REPLIES 5
Sony Xperia Support
Message 2 of 6
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Message 2 of 6

Re: Sony Xperia XZ2 Premium flew IMEI

Hi @chopa, let me see if I can help out here.

 

Your post has been translated to English as this is an International forum, please post any replies in English and it will be easier for me and other users to assist you.

 

Could you please elaborate your question a bit? If you want to view the IMEI of your device, open the phone dialer and enter *#06#.

 

Please do elaborate and feel free to return to me if I have misinterpreted your question in any way! 

 

 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Rookie
Message 3 of 6
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Message 3 of 6

Re: Sony Xperia XZ2 Premium flew IMEI


@chopa wrote:

DSC_0408.JPG

 


 

DSC_0408.JPG

 

DSC_0409.JPG

 

Sony Xperia Support
Message 4 of 6
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Message 4 of 6

Re: Sony Xperia XZ2 Premium flew IMEI

Thank you for the images, @chopa.

 

Please do elaborate your question and I will do my best to assist you. And please post any replies in English and it will be easier for me and other users to assist you.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Rookie
Message 5 of 6
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Message 5 of 6

Re: Sony Xperia XZ2 Premium flew IMEI

After "reset to factory settings" the phone does not see the SIM card, and EMAI disappeared

Highlighted
Sony Xperia Support
Message 6 of 6
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Message 6 of 6

Re: Sony Xperia XZ2 Premium flew IMEI

Thank you @chopa for your quick reply! 

 

Have you been able to test different SIM cards in your phone in order to see if it may be the SIM cards that is malfunctioning? If the behaviour persists with another SIM card, I would suggest that you try to repair the software on the phone using a computer and Xperia Companion. Keep in mind though that a software repair will erase all user data from the phone, so remember to do a backup of your user data before proceeding with the repair.

 

Let me know how it goes! 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.