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Crackling sound with USB headset

Message 1 of 2
Message 1 of 2

Crackling sound with USB headset

Since last time system update my xz2p starts making crackling and popping noise while playing music/ watching videos from headset (sbh90c) with its usb plugged into phone.

What I've tried:

Change audio settings on my phone (not work)

Switch to Bluetooth connection (works fine, no noise)

Use my headset on other phones via usb (works fine, no noise)


Need a quick online solution for this annoying issue.

Sony Xperia Support
Message 2 of 2
Message 2 of 2

Re: Crackling sound with USB headset

Hi @chaujack, sorry to hear about this.


From your description of the matter at hand, int sounds like it might be the USB adapter or the Type C-port that is malfunctioning. Have you been able to test other adapters with your phone to see if the crackling noise persists?


Please get back to me with this information and I will do my best to assist you! 

Official Sony Xperia Support Staff

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