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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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XZ2 Compact Major Issues

SOLVED
Emperor
Message 11 of 25
2,230 Views
Message 11 of 25

Re: XZ2 Compact Major Issues

@mattnathaniel12

 

Don't create duplicate posts. on your first link 

 

Screen Shot 2018-04-19 at 1.10.05 PM.png

on your second link (phonearena)

 

Screen Shot 2018-04-19 at 1.09.57 PM.png




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Emperor
Message 12 of 25
2,230 Views
Message 12 of 25

Re: XZ2 Compact Major Issues

@mattnathaniel12

 

Remember that Verizon is an CDMA network and AT&T/T-mobile are GSM, with that said, I can't find any info on which bands the XZ2 is compatible with 

 

AT&T LTE Bands

 

Band 17(700Mhz), Band 5(850Mhz), Band 2(1900Mhz), Band 4(1700/2100Mhz).




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Message 13 of 25
2,226 Views
Message 13 of 25

Re: XZ2 Compact Major Issues

The link didnt work so I attached a pic to keep someone from having to type in the address.  Bestbuy is also advertising the phone as Verizon compatible on their site, i believe it goes on sale tomorrow in the states.

Message 14 of 25
2,225 Views
Message 14 of 25

Re: XZ2 Compact Major Issues

According to Sony customer service these are the compatible bands.

 

LTE-FDD: 700,800,850,900,1700/2100,1800,1900,2100,2600

LTE-TDD: 1900,2300,2500,2600

HSDPA: 850,900,1900,2100 HSPA+

GSM: 850,900,1800,1900

 

Perhaps on the XZ2 phones they dont actually show 4g/LTE icons? Maybe they only show H+? Total guess as I havent ever used a Sony phone before.

Regular
Message 15 of 25
2,218 Views
Message 15 of 25

Re: XZ2 Compact Major Issues

4G is shown when in 4G mode.

Message 16 of 25
2,212 Views
Message 16 of 25

Re: XZ2 Compact Major Issues

Are you using it on At&t?

Highlighted
Message 17 of 25
9,205 Views
Message 17 of 25

Re: XZ2 Compact Major Issues

Good news for anyone other then myself that was having this issue!  Out of pure curiosity i took my wifes sim out of her at&t phone and swapped it with mine just to see what would happen, and HOLY SH*T i have LTE!  So knowing it must have been my new sim causing the issue I took it and put it into my wifes phone and BAM it showed as LTE on her phone.  Then I put both sims back into their origional phones and SUCCESS my phone now shows LTE.  No freaking idea what this did exactly and how it worked, but somehow it must have affected the new sim I obtained from AT&T.  How the people at the AT&T store and techsupport didnt know this is beyond me.  Anyways cheers!

Regular
Message 18 of 25
1,983 Views
Message 18 of 25

Re: XZ2 Compact Major Issues

Does the XZ2 show the VoLTE icon? Had it on my XZ1 but not on XZ2. VoLTE is enabled in the menu.

Inhabitant
Message 19 of 25
1,976 Views
Message 19 of 25

Re: XZ2 Compact Major Issues

Yes, XZ2 show the VoLTE if VoLTE possibleScreenshot_20180518-115233~01.pngVolte

 

Enthusiast
Message 20 of 25
1,962 Views
Message 20 of 25

Re: XZ2 Compact Major Issues

im pretty happy that it does not show volte in the status bar. lost space for such a big icon.