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Tips & Tricks

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XZ2 Compact Major Issues

SOLVED
Message 1 of 25
7,103 Views
Message 1 of 25

XZ2 Compact Major Issues

I purchased a duel sim version of the XZ2 Compact and am having problems.  First of all with At&t I am unable to get any LTE speeds.  I bounce between H, H+ and even total disconnection of service.  I know I have great LTE in my area because of my previous phone which was also through at&t and I never had issues.  Also this phone is supposed to be "Verizon Certified" but I also cant get any connection with Verizon data or cellular service at all.  Talked with Verizon for hours today and the phone isnt in their system yet so that may be the issue there.  But as far as the AT&T problems im at a total loss.  Not sure what is going on here, but I have tried a handful of APN settings and nothing seems to change the problems.

1 ACCEPTED SOLUTION

Accepted Solutions
Message 17 of 25
9,177 Views
Message 17 of 25

Re: XZ2 Compact Major Issues

Good news for anyone other then myself that was having this issue!  Out of pure curiosity i took my wifes sim out of her at&t phone and swapped it with mine just to see what would happen, and HOLY SH*T i have LTE!  So knowing it must have been my new sim causing the issue I took it and put it into my wifes phone and BAM it showed as LTE on her phone.  Then I put both sims back into their origional phones and SUCCESS my phone now shows LTE.  No freaking idea what this did exactly and how it worked, but somehow it must have affected the new sim I obtained from AT&T.  How the people at the AT&T store and techsupport didnt know this is beyond me.  Anyways cheers!

24 REPLIES 24
Emperor
Message 2 of 25
7,096 Views
Message 2 of 25

Re: XZ2 Compact Major Issues

@mattnathaniel12

 

The phone won't work with Verizon, it will work with T-mobile and AT&T; as for AT&T, are you a new customer, if you are then they won't enable LTE with unlocked phones to your account, this info is hard to get out of the staff but that's the truth, if you had a phone with AT&T before, was it 4G LTE capable, if it wasn't then that's another flag but they can enable LTE using the IMEI number on that phone. 

 

Out of curiosity, where did you read that the phone is verizon certified? 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Message 3 of 25
7,093 Views
Message 3 of 25

Re: XZ2 Compact Major Issues

Im coming from an at&t 4g lte device yes.  As far as Verizon certified its been reported for the past month that the compact would be.  https://community.verizonwireless.com/thread/945278  its also listed on their showcase part of their own site and numerous other sites.

Message 4 of 25
7,089 Views
Message 4 of 25

Re: XZ2 Compact Major Issues

Screenshot_20180418-223940.pngLink didnt work heres a screen grab

 

 

Message 5 of 25
7,078 Views
Message 5 of 25

Re: XZ2 Compact Major Issues

Highlighted
Inhabitant
Message 6 of 25
7,032 Views
Message 6 of 25

Re: XZ2 Compact Major Issues

do you test with 1 SIM? I faced the problem with LTE, when I use 2sim in my device

Message 7 of 25
7,026 Views
Message 7 of 25

Re: XZ2 Compact Major Issues

No difference for me, I've tried single Sim in both trays and I never see 4g or Lte on my screen. Are you using AT&T? 

Inhabitant
Message 8 of 25
7,019 Views
Message 8 of 25

Re: XZ2 Compact Major Issues

No, I am from Russia. In my case, I have the problem with 4g, only when 2sim are inserted. 

Message 9 of 25
7,010 Views
Message 9 of 25

Re: XZ2 Compact Major Issues

Talked to Sony as hard as they are to have any type of conversation with.  They assured me that both the Duel sim version and the single sim version have the same bands.  Not sure what the deal is here.

Message 10 of 25
7,004 Views
Message 10 of 25

Is anyone using the XZ2 Compact Duel sim on AT&T?

I am currently using this phone on AT&T in the states and am having issues obtaining 4g/LTE of any kind.  Best I can get is H+.  Is anyone having similar issues?