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Tips & Tricks

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Wifi connectivity issues

SOLVED
Apprentice
Message 1 of 10
1,836 Views
Message 1 of 10

Wifi connectivity issues

Good morning, I don’t manage to connect to the WiFi at home: I tried several tips as suggested in this forum, e.g. for the xz1: I used the “developer trick”, I did reset the internet options, I downloaded the latest sw available (51.1.A.11.26), I add the network myself, but I am always “out of range”. 

Funny enough, if I set my old phone as a hotspot, I can connect to that WiFi. For info the installed android is version 8.0.0

 

 

Thanks for help

1 ACCEPTED SOLUTION

Accepted Solutions
Pioneer
Message 9 of 10
1,752 Views
Message 9 of 10

Re: Wifi connectivity issues

Let's continue, there must be some kind of solution.

Excuse me if I repat questions, we have to be shure everything is checked.

 

  • You cannot connect at home, can you connect on other WiFi networks?
  • Can you connect to WiFi in safe mode?
  • Can you connect to WiFi in safe mode elsewhere?
  • Would you mind trying a software repair with Xperia Companion. It gives a more thorough reset than the reset option on your phone.
  • Try a software repair only with a very well charged battery
  • Do NOT restore apps after the repair to be shure the device is clean.

If you tried everything and nothing works then it's time to call Ghostbusters, I mean Xperia Support.

You can do so from within the Support app on your device.

You can chat, mail or call, whatever you prefer.

Send a link to this thread on the forum.

 


who knows knows
who doesn't doesn't
9 REPLIES 9
Highlighted
Moderator
Message 2 of 10
1,834 Views
Message 2 of 10

Re: Wifi connectivity issues

@Stefano79 

Do other devices in your home connect normally to the Wi-Fi?

 

One thing you can try is to log in to your router settings and choose a different channel.



Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.

Apprentice
Message 3 of 10
1,831 Views
Message 3 of 10

Re: Wifi connectivity issues

Yes: phones, pc, etc connect properly. The signal strength is good and it catches the network but never complete the connection. 

I am doubtful the WiFi channel could improve, however I will check if it is possible to do it.

Pioneer
Message 4 of 10
1,817 Views
Message 4 of 10

Re: Wifi connectivity issues

Try and reset the router plus reset your phone's network settings.

Settings-> system->reset options

See how it behaves afterwards.


who knows knows
who doesn't doesn't
Apprentice
Message 5 of 10
1,795 Views
Message 5 of 10

Re: Wifi connectivity issues

Not for me.

Still no connection. 

I can further reset the whole phone to original settings.

Any other suggestion before that?

Pioneer
Message 6 of 10
1,788 Views
Message 6 of 10

Re: Wifi connectivity issues

Wait a minute.

I haven't seen safe mode mentioned.

Would you mind going into safe mode and see what happens?

In safe mode 3rd party apps are excluded and you have a clean operating system.

If it functions in safe mode then there is an app obstructing your device's proper functioning.

 

Safe mode: push power button and then long press on the restart icon.

 

PS

It is always very interesting to know what is happening.

I have learned however that in case of mishap a complete fresh install is the best choice.

My Windows system gets a clean install once a year and my phone is the victim of countless experiments so it is reset several times a year.


who knows knows
who doesn't doesn't
Apprentice
Message 7 of 10
1,783 Views
Message 7 of 10

Re: Wifi connectivity issues

Thanks a lot.

It sounded as a good idea but did not work. I made a factory reset... but still it does not work.

I will later try again the “developer” solution with a clean telephone.

And let you know.

Apprentice
Message 8 of 10
1,759 Views
Message 8 of 10

Re: Wifi connectivity issues

No, unfortunately none of the solutions I found so far in this forum allows me to connect to my home WiFi.

Pioneer
Message 9 of 10
1,753 Views
Message 9 of 10

Re: Wifi connectivity issues

Let's continue, there must be some kind of solution.

Excuse me if I repat questions, we have to be shure everything is checked.

 

  • You cannot connect at home, can you connect on other WiFi networks?
  • Can you connect to WiFi in safe mode?
  • Can you connect to WiFi in safe mode elsewhere?
  • Would you mind trying a software repair with Xperia Companion. It gives a more thorough reset than the reset option on your phone.
  • Try a software repair only with a very well charged battery
  • Do NOT restore apps after the repair to be shure the device is clean.

If you tried everything and nothing works then it's time to call Ghostbusters, I mean Xperia Support.

You can do so from within the Support app on your device.

You can chat, mail or call, whatever you prefer.

Send a link to this thread on the forum.

 


who knows knows
who doesn't doesn't
Apprentice
Message 10 of 10
1,720 Views
Message 10 of 10

Re: Wifi connectivity issues

Thanks!!!!

software repair was the solution. It works!

finger crossed for the app installation and final configuration Slightly smiling Face