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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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When screen is inactive,swiping up won't receive calls

Regular
Message 1 of 11
2,361 Views
Message 1 of 11

When screen is inactive,swiping up won't receive calls

When the screen is inactive, we are supposed to swipe up to receive an incoming call. However, I could not receive a call even though I swipe UP many times. What is happening to my phone, SONY?

10 REPLIES 10
One time poster
Message 2 of 11
2,291 Views
Message 2 of 11

Re: When screen is inactive,swiping up won't receive calls

Spoiler
I have exactly the same problem with my brand new Xperia XZ2 Compact. The only way to answer is to use my other hand and really try hard to swipe. But swiping with my thumb while holding the phone is impossible! Any reason for that? Can it be fixed?
Message 3 of 11
2,210 Views
Message 3 of 11

Re: When screen is inactive,swiping up won't receive calls

Yes, I have the problem, too. Not always, but from time to time.

 

Pressing the power button two times ( lock-unlock) helps with this issue.

Highlighted
Regular
Message 4 of 11
2,125 Views
Message 4 of 11

Re: When screen is inactive,swiping up won't receive calls

I experienced it once but the quick workaround is to just quickly turn on and off the screen as said above. Hope Sony will give us a hotfix.

Regular
Message 5 of 11
2,060 Views
Message 5 of 11

Re: When screen is inactive,swiping up won't receive calls

This is a weird UI bug I sometimes also get when receiving calls. Touchscreen is disabled when this happens. Note that the screen was off when I got the call so there shouldn't be any nav buttons.34446797_2187107218177583_1620370583868932096_n.jpg

Adviser
Message 6 of 11
1,945 Views
Message 6 of 11

Re: When screen is inactive,swiping up won't receive calls

Thanks, I posted about this problem late July. Will try the on-off trick. 

One time poster
Message 7 of 11
1,803 Views
Message 7 of 11

Re: When screen is inactive,swiping up won't receive calls

It's late August 2018 and I'm still experiencing this problem. Come on Sony, this is a basic phone function, please fix this ASAP!

Enthusiast
Message 8 of 11
1,694 Views
Message 8 of 11

Re: When screen is inactive,swiping up won't receive calls

Every time we get a software update, I'm hoping this bug is gone.

I have the feeling that when you have the phone in your pocket when receiving a call, multiple bugs are still there.

 

The screen doesn't seem to respond to the ambient light sensor.

The screen is very dim, making it hard to see who is calling.

And as others have noted in this thread, sometimes it's really hard to accept the call.

You really have to swipe up hard, or use the on/off trick.

 

When is this going to be fixed?

Would it be possible to shorten the swipe to answer a call?

Or make it an option in the settings to adjust for a long or short swipe?

Visitor
Message 9 of 11
1,582 Views
Message 9 of 11

Re: When screen is inactive,swiping up won't receive calls

We have a "Prevent accidental operations with screen off" option in Display settings, I wonder if that has anything to do with it...

One time poster
Message 10 of 11
1,346 Views
Message 10 of 11

Re: When screen is inactive,swiping up won't receive calls

Got this issue too. Except my phone did reboot last time it happened, which I think proves it isn't me doing something wrong. 

But, this isn't a support thread. Are we really just complaining to one another?