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USB-C HDMI support - Why has this been disabled?

Sony Xperia Support
Message 31 of 39
312 Views
Message 31 of 39

Re: USB-C HDMI support - Why has this been disabled?

Hi again @cryss,

Agreed! Now is just says "not supported" and on the Xperia and Xperia 5 you can connect the device to a HDMI or DisplayPort so it has at least not been discontinued.

If I read between the lines and since it's supported now again on a different chipset (SD 855) it sounds more like a hardware limitation than software. If it was due to software, I doubt that it would be available in other devices with the same Android version, but I can of course be wrong.


Official Sony Xperia Support Staff


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Regular
Message 32 of 39
305 Views
Message 32 of 39

Re: USB-C HDMI support - Why has this been disabled?

Well, on other devices with the same chipset (sd845... Samsung s9 for one example) it is possible, so it is not a restriction of the chipset itself. 

Sony Xperia Support
Message 33 of 39
245 Views
Message 33 of 39

Re: USB-C HDMI support - Why has this been disabled?

Hi again @cryss and sorry for the late reply. I have been out of office due to being sick. Slightly frowning Face

Oh, I see. There could of course be other hardware limitations as well even if the chipset supports it.

I'll see what I can find out!


Official Sony Xperia Support Staff


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Regular
Message 34 of 39
238 Views
Message 34 of 39

Re: USB-C HDMI support - Why has this been disabled?

Highly appreciated... 

Would be interesting to know what the real reasons behind this cut are and if there is any way around that. 

Sony Xperia Support
Message 35 of 39
218 Views
Message 35 of 39

Re: USB-C HDMI support - Why has this been disabled?

@cryss, you're very welcome!

You can still use a Chromecast, but that requires Wi-Fi so if you want to use it in a cabin or somewhere there is no Internet connection, HDMI/MHL is the only way that I know about so I understand the concern.


Official Sony Xperia Support Staff


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Regular
Message 36 of 39
214 Views
Message 36 of 39

Re: USB-C HDMI support - Why has this been disabled?

Yes, exactly.... Chromecast is not an option to be honest. 

Just makes no sense to cut down a feature. 

Sony Xperia Support
Message 37 of 39
178 Views
Message 37 of 39

Re: USB-C HDMI support - Why has this been disabled?

Hi again @cryss,

We’re sorry. Although we understand the question you have regarding this specification detail, the company has taken the decision not to disclose this information.

That is all the information I was able to get and I understand it's a very lackluster answer.

I'm sorry that I'm not able to provide a better answer to your question.


Official Sony Xperia Support Staff


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To get in touch with your local support team, please visit our contact page.

Regular
Message 38 of 39
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Message 38 of 39

Re: USB-C HDMI support - Why has this been disabled?

Thanks, Jonas! Appreciate the effort but in fact it is really more than a bummer Slightly frowning Face not even giving out information to solve the problem is one of the reasons why sony is at the end of the smartphone food chain...

 

Be honest and straight with the customers or they'll bite you ... Sony seems to not even learn it the hard way... 

 

Thank you again. 

Sony Xperia Support
Message 39 of 39
134 Views
Message 39 of 39

Re: USB-C HDMI support - Why has this been disabled?

Hi again @cryss,

No problem and I understand you completely.

I wish there was more that I could do, but I'm afraid that I have reached the end of the road regarding this. Slightly frowning Face

Take care!


Official Sony Xperia Support Staff


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To get in touch with your local support team, please visit our contact page.