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Sony Xperia XZ2 Compact not compatible with Orange RO extra services

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Sony Xperia XZ2 Compact not compatible with Orange RO extra services

So,

just bought XZ2 Compact just after it hit the stores in Romania. All good so far. It's a great phone in a great size. I love it. So, my problem is, I can't get the extra services from Orange RO to work. What I don't know exactly is who should fix this, either Sony through a software update or Orange needs to update settings to allow my phone to connect to the extra services. And by extra services, I mean Wi-Fi calling and 4G Calling. Also, Android Messages RCS is not working as well.

 

In the contrast, I have a Samsung Galaxy A3 2017 as a work phone, contract free, and everything works using the same SIM card. It's very annoying! I wrote to both Orange and Sony and don't have a solution so far, nor a straight answer about who needs to address this. Any ideas?

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Re: Sony Xperia XZ2 Compact not compatible with Orange RO extra services

@pvradu

 

Checking the Orange website, XZ2c is not compatible with the extra services, while A3 2017 appears on the list. I guess it is a matter of certification between Orange and Sony since on Sony's page (for XZ2) regarding volte it is stated that you need operator customized software among others for it to work.

https://support.sonymobile.com/global-en/xperiaxz2/kb/801930746ffcf563015c0bfaac370057e6/#gref

 

https://www.orange.ro/tehnologii/apel-4g/

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Re: Sony Xperia XZ2 Compact not compatible with Orange RO extra services

@Roadrunny76 I know Sony XZ2 Compact doesn't show in that list and the Galaxy A3 does. Still, Galaxy has no operator customization and was bought contract free from a retailer, not from a carrier store. What I'm saying is that, if it has any customization, it is built in and not based on whether it's bought from a carrier store or not. In my case, the Galaxy was not.

So, I must assume it's something that should be built in into the software itself and not carrier custom image. (maybe a custom software provided by the carrier, but integrated by Sony?!).