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2018-06-05 09:46 PM - edited 2018-06-05 09:47 PM
1)Battery charged to 90%
2) started software repair
3) on 90% of download software in companion phone says powering off (i guess it goes into some mode for repair) and after phone is turn off i got message (error cannot be repaired)
2018-06-05 09:59 PM
It just says error cannot be repaired,there is no "instructions" only we need to do is,attach phone,select transfer mode,and just waiting companion to download software
2018-06-05 10:20 PM
Yes i have,to connect the phone,select transfer mode and wait,but it doesent work,also tried to do with powered off mode,companion cant detect phone while is powered off,i guess i need to to forget sony devices and look for something else,thx for help
2018-06-05 10:26 PM
@Igs, you need to be patient and do things with calm, as I said you can perform the software repair with the phone turned off just follow the 5 steps asked and connect the phone only when you are told to.
But there must be something wrong for the software repair giving an error, try restarting PC and phone and repeat process.
2018-06-05 10:31 PM
Like i said,when i power off device,companion says i have to connect the device,when i start process with device powered on i got error
2018-06-08 10:06 PM - edited 2018-06-08 10:08 PM
Just wanted to add that I have the same problem with my XZ2 compact. Really bad...