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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
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Screen goes black while in call

SOLVED
Igs
Learner
Message 11 of 32
1,751 Views
Message 11 of 32

Re: Screen goes black while in call

All diagnostic is 100% i run all tests few times

Igs
Learner
Message 12 of 32
1,739 Views
Message 12 of 32

Re: Screen goes black while in call

Update:

1)Battery charged to 90%

2) started software repair 

3) on 90% of download software in companion phone says powering off (i guess it goes into some mode for repair) and after phone is turn off i got message (error cannot be repaired)

 

 

Pioneer
Message 13 of 32
1,734 Views
Message 13 of 32

Re: Screen goes black while in call

@Igs;

 

There should be some information in the error message what does it say? 

Have you followed the instructions correctly?

Igs
Learner
Message 14 of 32
1,727 Views
Message 14 of 32

Re: Screen goes black while in call

It just says error cannot be repaired,there is no "instructions" only we need to do is,attach phone,select transfer mode,and just waiting companion to download software 

Pioneer
Message 15 of 32
1,724 Views
Message 15 of 32

Re: Screen goes black while in call

@Igs;

 

You should have on screen indications while performing the software repair, also you have a ? on screen to get some help.

As last resort you can try perform software repair with device powered off from beginning. 

Igs
Learner
Message 16 of 32
1,718 Views
Message 16 of 32

Re: Screen goes black while in call

Yes i have,to connect the phone,select transfer mode and wait,but it doesent work,also tried to do with powered off mode,companion cant detect phone while is powered off,i guess i need to to forget sony devices and look for something else,thx for help

Pioneer
Message 17 of 32
1,716 Views
Message 17 of 32

Re: Screen goes black while in call

@Igs, you need to be patient and do things with calm, as I said you can perform the software repair with the phone turned off  just follow the 5 steps asked and connect the phone only when you are told to.

But there must be something wrong for the software repair giving an error, try restarting PC and phone and repeat process. 

Igs
Learner
Message 18 of 32
1,712 Views
Message 18 of 32

Re: Screen goes black while in call

Like i said,when i power off device,companion says i have to connect the device,when i start process with device powered on i got error Slightly smiling Face

Igs
Learner
Message 19 of 32
1,689 Views
Message 19 of 32

Re: Screen goes black while in call

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One time poster
Message 20 of 32
1,663 Views
Message 20 of 32

Re: Screen goes black while in call

Just wanted to add that I have the same problem with my XZ2 compact. Really bad...