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2019-02-01 12:40 AM
I am at my wits end here with this. My xz2 compact sometimes crashes when in use will freeze and then reboot. When left overnight will reboot very frequently and also depleat the battery. I have reset with companion many times and still does the same even when clean installed with no apps other than what the phone comes with and in safe mode. I sent in for repair.it was returned with no fault found. It is nothing but a brick as when. It reboots it also looses sim card so has to be rebooted manually to get it back. Any other suggestions other than binning it?
2019-02-01 06:05 AM
Also without SD-card, in case you have installed one.
If you did the software repair and the phone still crashes without any apps installed and without SIM and SD card, then it's obviously a hardware defect and the phone should be repaired or replaced.
2019-02-01 08:10 AM - edited 2019-02-01 08:16 AM
I had thought this. However the sim and sd card have been functioning in my x compact for the last week perfectly OK. I did also try without sd card but not sim and still the same. I can't understand to be honest
Also if you read above sony sent my phone back with no fault found yesterday.
2019-02-01 01:12 PM
thought as much... the worrying thing as well is that the software repair I have just done also took three attempts to get to work and basically nearly bricked my phone.... There must be something wrong. However I did give a very detailed explanation on the return of the fault but was just returned saying all tests passed no fault found..... AGGGH!
2019-02-07 12:24 PM
How is the situation now?
Problem solved or still on AGGH!
It looks like you checked and doublechecked everything.
One thing not mentioned. (though I cannot imagine you did not check)
Battery charged before doing software repair?
2019-02-07 02:23 PM
I got the phone to repair eventually however problem still exists. I have gone back to my x compact whilst I decide whether to ebay the xz2c....
2019-02-08 11:05 AM
Yep software repair done and no difference. Service centre say no fault...
At a loss. This has only appended since android 9.0. So I think it is os based. I'm basically binning this phone to be honest now and putting it down to a bad experience.