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Original earphone is not working

SOLVED
Visitor
Message 1 of 4
1,905 Views
Message 1 of 4

Original earphone is not working

Hello,

 

I found one of the ear (left-side) doesn't work, the other one works perfectly. It's the original earphone included in the box, can I ask for a replacement or send it back for repair? My XZ2C is in warranty.

 

Thanks,

Xia

1 ACCEPTED SOLUTION

Accepted Solutions
Message 2 of 4
1,900 Views
Message 2 of 4

Re: Original earphone is not working

@Xia_Cuiyour best bet is to contact your local support and ask them about it. they'll know best what warranty terms apply in your region.

https://support.sonymobile.com/global-en/contactUs/

 

3 REPLIES 3
Message 2 of 4
1,901 Views
Message 2 of 4

Re: Original earphone is not working

@Xia_Cuiyour best bet is to contact your local support and ask them about it. they'll know best what warranty terms apply in your region.

https://support.sonymobile.com/global-en/contactUs/

 

Visitor
Message 3 of 4
1,896 Views
Message 3 of 4

Re: Original earphone is not working

Thanks they told me to send back the device.

Highlighted
Adept
Message 4 of 4
1,560 Views
Message 4 of 4

Re: Original earphone is not working


@Xia_Cui wrote:

Thanks they told me to send back the device.


None of my business, really, but I'm curious:  Did you have to pack up the phone and all the accessories to send back, or did they let you ship just the earphones?