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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Connectivity issues + Black screen during Phone Calls

Visitor
Message 1 of 5
1,063 Views
Message 1 of 5

Connectivity issues + Black screen during Phone Calls

I have been having som connectivty issues during calls  with the screen also going black . These issuses have been ongoing eversince the two first weeks after I bought my phone.  I have returned the phone to my reatailer severel times hoping they would fix the problem but the problem still lingers. What is even worse is that they claim there is no problem with the phone. I am now on my seventh month with the phone and the issues are still there and that is with the inclusion of the updates for android. 

4 REPLIES 4
Visitor
Message 2 of 5
1,061 Views
Message 2 of 5

Re: Connectivity issues + Black screen during Phone Calls

In additon to returning the phone to my retailer I have also tried: Changing my sim-card and following Sonys official checklist for poor sound during calls. (https://support.sonymobile.com/se/xperiaxz2/faq/system-&-performance/the-sound-during-calls-is-bad/)

Regular
Message 3 of 5
993 Views
Message 3 of 5

Re: Connectivity issues + Black screen during Phone Calls

I thought i only face the connectivity issue, but just now i realize that my phone also have another issue during calls, WILL NOT TURN TO BLACK when answer the phone, frustrated! always miss touch the screen cause hang up.

Highlighted
Message 4 of 5
935 Views
Message 4 of 5

Re: Connectivity issues + Black screen during Phone Calls

@enghaogo to Settings > Support > Test (tab on the bottom right of the screen) > Ear proximity and check if the blue on the picture turns green when you cover the proximity sensor (the black dot on the left side of the speaker)

Regular
Message 5 of 5
794 Views
Message 5 of 5

Re: Connectivity issues + Black screen during Phone Calls

@najodleglejszy, thanks a lot, i think sensor have some problem, only very near will change the color when testing, will go service center for checking.