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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
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Can't charge with USB

Rookie
Message 1 of 4
1,195 Views
Message 1 of 4

Can't charge with USB

Hello Everyone.

 

My XZ2 compact was seeing the usb charging for few seconds. then the lightning logo disappeared.
I have tried to charge it OFF. i see le battery logo in the centre with the logo charging up... but only 0%...nothing seems to go inside the battery... and now i can't turn it on, i guess flat battery.

3 REPLIES 3
Highlighted
Message 2 of 4
1,187 Views
Message 2 of 4

Re: Can't charge with USB

Please use a different charger and cable and try again! When the battery is flat it might take an hour or so to get the phone running again.

It might be that the charger you've used doesn't provide enough power or is defect.

Rookie
Message 3 of 4
1,173 Views
Message 3 of 4

Re: Can't charge with USB

I have tried with an other cable and an other charger but it's still not taking a charge.

Emperor
Message 4 of 4
1,169 Views
Message 4 of 4

Re: Can't charge with USB

@Cleante 

 

Could you try this:

 

connect the phone to a wall charger > press and hold power & volume up for 10 seconds > let it charge for 2-3 hours > try to turn it back on 

 

if that doesn't work, then it is time to contact your Local support  to get it inspected/repaired. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)