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Mobile World Congress 2019

Sonys Press conference from MWC took place end of February
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

Can not transfer data from my old XZ1 to XZ2

Apprentice
Message 1 of 5
230 Views
Message 1 of 5

Can not transfer data from my old XZ1 to XZ2

I use the Xperia Companion and try to move all data from my old XZ1 to a new XZ2, I have moved most data OK but the "Messages" doesn´t transfer. Only 7-8 messages out of some hundred has moved over.

I now try several times to again make a transfer but, hooking up both Phones to computer and it starts OK but after a while it says transfer failure contact support.

What is the problem and how can I solve it?

please help

4 REPLIES 4
Visitor
Message 2 of 5
183 Views
Message 2 of 5

Re: Can not transfer data from my old XZ1 to XZ2

I am having the same problem using the Xperia Companion app for PC between a Xperia Z5 Compact and a Xperia XZ2 Compact. Messages from 2016 and older transfer, but nothing recent. I tried using phone to phone transfer and using a backup with the same results. Everything else transfered fine.

Message 3 of 5
144 Views
Message 3 of 5

Re: Can not transfer data from my old XZ1 to XZ2

@Steve310have you tried using Xperia Transfer app instead of Xperia Companion to move the messages?

Pioneer
Message 4 of 5
138 Views
Message 4 of 5

Re: Can not transfer data from my old XZ1 to XZ2

@Steve310 

If everything else is transferred I suggest you to use a 3rd party app from PlayStore to make a backup and restore it on your new device.

 


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Visitor
Message 5 of 5
126 Views
Message 5 of 5

Re: Can not transfer data from my old XZ1 to XZ2

Thanks for the responses, @najodleglejszy and @Strampke. I had success using AT&T Mobile Transfer. I did not try Xperia Transfer Mobile.