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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Battery xz2 compact problems

Message 1 of 4
859 Views
Message 1 of 4

Battery xz2 compact problems

Tengo problemas con la bateria, dura poco, incluso se descarga estando la pantalla apagada. Probe entrando en modo seguro habiendo quitado la sim y la estimation de la duracion bateria es muy poca, no cambio en nada. En este momento la bateria esta al 91% y estima una duracion de 12horas y 50 minutos restantes sin tener activado Stamina. Es problema de bateria o reinstalar software? (en este momento tengo Android 9)

I have problems with the battery, it lasts little, it even gets downloaded while the screen is off. Probe going into safe mode having removed the sim and the estimation of battery life is very little, I do not change anything. At this time the battery is at 91% and estimates a duration of 12 hours and 50 minutes remaining without having activated Stamina. Is it a battery problem or reinstall software? (at this moment I have Android 9)

Screenshot_20190218-133411.png

 

3 REPLIES 3
Message 2 of 4
853 Views
Message 2 of 4

Re: Battery xz2 compact problems

Currently this is just a prediction of the expected battery life.

To help we would need the same screenshot of the battery stats when the battery is almost empty, then we can have a look on what is using the battery.

Message 3 of 4
836 Views
Message 3 of 4

Re: Battery xz2 compact problems

 

Screenshot_20190219-215649.png

 

Message 4 of 4
821 Views
Message 4 of 4

Re: Battery xz2 compact problems

Please also scroll down to the bottom of the page and expand the tab. You'll see an overview of the apps and tasks that are consuming your battery, ranked in percent.

From the graph alone we cannot see what used up your battery, only that it's decreasing quickly.

If you've played games or watched a movie during this time then the battery consumption is okay, if the phone was idle on a desk than something is wrong.