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Troubleshoot, find support articles, run tests with the support app directly on your phone.
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Battery problem

Message 1 of 2
Message 1 of 2

Battery problem

I have a new XZ2 compact for 10 days because the first one broke the microphone after 2 months. The problem is that the first one was holding more battery. In the service menu, at factory charging, the required level: 50% does this write, is it normal? Do you have any idea why, is it possible to be a faulty battery?

Message 2 of 2
Message 2 of 2

Re: Battery problem

@ElComandantein order to check the battery health, go to Service tests > Battery Health test in the service menu.