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Backlight control app

SOLVED
One time poster
Message 1 of 5
720 Views
Message 1 of 5

Backlight control app

I have just updated my Xperia XZ2 compact to android pie, and the backlight control app still crashing. Closing the popup and then it reappear. Any suggestions?

1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 5 of 5
224 Views
Message 5 of 5

Re: Backlight control app

Hello everyone and I'm sorry to hear about this.

You might experience that the Smart backlight control does not work or keeps stopping. This is a known behaviour that will be corrected in a new software release.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

4 REPLIES
Message 2 of 5
672 Views
Message 2 of 5

Re: Backlight control app

@GHOST2081have you tried disabling Smart backlight control in Settings > Display > Advanced > Smart backlight control and enabling it again?

One time poster
Message 3 of 5
503 Views
Message 3 of 5

Re: Backlight control app

I experience the same issue on an Xperia XZ Premium after upgrading to Android Pie.

Disabling and re enabling the Smart backlight control doesn't solve the issue.

Highlighted
Visitor
Message 4 of 5
488 Views
Message 4 of 5

Re: Backlight control app

I do have the same problem with my Xperia Xz P, after upgrading to Pie. 

It only happens during the night, with goodnight action on. 

Sony Xperia Support
Message 5 of 5
225 Views
Message 5 of 5

Re: Backlight control app

Hello everyone and I'm sorry to hear about this.

You might experience that the Smart backlight control does not work or keeps stopping. This is a known behaviour that will be corrected in a new software release.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.