Explore the world of Sony Apps and Services.
Let your creativity run wild
Your ticket to the biggest hits and hottest shows
User guide, troubleshooting, and more.
Back up and transfer your content.
Get the latest software version.
Accidents happen, let us help you.
Learn more about your local recycling options.
Chat, Email, Phone, and Forum.
Sony Mobile Communications
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
Hi I just bought xperia XZ1 insert the password of my extender (64 characters) to the 64th character turns off the connect button. As if it does not accept more than 63 characters.
Why? What's up?
Premises that with the same password we are connected all the mobile phones of home, Android and Iphone, two tablets, Ipad and Fire Amazon, and notebooks.
How can I solve ???
I'm wondering if your phone is updated to the latest version or not. Can you check your software version from Settings -> About phone?
Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.
version 8.0 of android is installed