account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
If you can't find the answer to your question there please post it here and let the community help you.

Xperia XZ1 - Earpiece LCD LIGHT BLEED

One time poster
Message 1 of 4
1,610 Views
Message 1 of 4

Xperia XZ1 - Earpiece LCD LIGHT BLEED

Hello, Good day.

I want to know if this is normal? I already let the Service Center check if this is normal. They said they have found NO FAULT IN THE DEVICE? THIS IS CLEARLY NOT NORMAL. IM NOT HAPPY WITH MY UNIT AT ALL. DISAPPOINTING! Sorry if I started like this. Its frustating. Thank you.

This is my 1st replacement and they disapprove my request for Replacement or Upgrade to higher models.XZ1 - TopTsksf.jpg

3 REPLIES 3
Highlighted
Commissioner
Message 2 of 4
1,579 Views
Message 2 of 4

Re: Xperia XZ1 - Earpiece LCD LIGHT BLEED

It's definitly a faulty piece. Never before had an Xperia which would light-up the speaker on screen ON... Not mentioning the Z2 where LED light was over the speaker and would slightly light up the back glass panel in darkness, but... Z2 was meant to bee like that. Mine XZ1 doesn't light up the speakers even screen set to 100%.
You should get a warranty repair or replace. Light glow might mean the device is not water-sealed as certificate promises.


>> Xperia XZ1 user, help-ful with knowledge he has;>>
Learner
Message 3 of 4
1,554 Views
Message 3 of 4

Re: Xperia XZ1 - Earpiece LCD LIGHT BLEED

Good day, thank you for responding.

 

May I ask what is the color of your XZ1?

This is obviously not normal. I never seen an Top Speaker/Earpiece lights up.

Learner
Message 4 of 4
1,553 Views
Message 4 of 4

Re: Xperia XZ1 - Earpiece LCD LIGHT BLEED

The Service Center showed another XZ1 of theirs that also lights up. I dont know if I will believe them or not. This is very disappointing in Sony's part. I dont want to buy another Sony again. Z1 and Z2 are meant to light in the Earpiece area because like you said it was built to do that. Other XZ1 doesen't have this. Sony here kept declining my Replacement request.