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2018-02-08 08:08 PM
Hello guys. My Moonlit Blue colored XZ1 has a weird screen problem. Horizontal lines appears when I touching and rubbing the screen by finger. Especially lines are much more visible on grey and Blue Colored displays. Does anyone have this issue?
2018-02-09 08:01 AM
No, I have removed the nanoglass protector when I first saw the horizontal lines but by the times passed, the lines gets much more visible.
2018-02-10 08:16 PM
you have to call sony support and ask for a screen replacement. It's a faulty one.
2018-02-10 09:04 PM
2018-02-15 08:06 AM
My XZ1 is exactly the same as this, did you contact support? and did you get this sorted?
It only happens on my device if I rub/press the screen lightly and it disappears after a short while but it is annoying and I'm worried it gets worse.
2018-02-20 04:23 PM
I'm sorry to hear that you have exactly the same problem. I have some questions:
1.Which country did you buy this device?
2.What is your device revision number?
3.Which color do you have?
I tested most display product's screen on the market in my country and almost all of them had the same problem; Except the black models. On the other hand, commonly blue colored products have the screen problem. So I delivered the whole package to my local support and requested product change. Still waiting my local support's callbacks.
2018-02-20 05:12 PM
I currently have 2 XZ1's in my possession, 1 is black and network unlocked this has the issue, the other is a blue model locked to the EE network, this also has the issue but not quite as bad.
Both were purchased in the UK and I am contemplating returning the black one to see if they replace the screen.
Blue model is rev.4 not sure about Black
2018-02-20 06:47 PM - edited 2018-02-20 06:50 PM
My device is also Rev 4 too. I am living in İstanbul-Turkey and I have bought this device 3 months ago and last January, this problem became more seriously when I play GTA San Andreas on my phone and it was really annoying. I'm also a founder of Sony Xperia XZ1 topic in our local technology forum and many people sold their phones cheaper than their billing price or requested their local support to change their defective products with a new one.
2018-02-21 02:22 AM
I am facing the sams problem after a buying this handset but sony centce
Replaced my faulty handset and now itsi fine.