account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

XZ1 automatic backup

Highlighted
One time poster
Message 1 of 2
295 Views
Message 1 of 2

XZ1 automatic backup

Hola. Mi nombre es Mariel. Vivo en Argentina.. Tengo sino Xz1, es lo último que entro a, este país. 

Tengo serios problemas con el respaldo automático. No me deja seleccionar la cuenta en línea. Hace meses me pasa,. 

Jamas me sucedió con otros modelos.. Podes ayudarme?

Gracias 

 

Hi. My name is Mariel. I live in Argentina .. I have but Xz1, it is the last thing I enter, this country.

I have serious problems with automatic backup. It does not let me select the account online. Months ago, it happens to me.

I never happened to other models .. Can you help me?

Thank you

gt

1 REPLY 1
Pioneer
Message 2 of 2
287 Views
Message 2 of 2

Re: XZ1 automatic backup

Hi @Mariel08 ;

 

Unfortunately there is a problem with the Xperia Backup and Restore app online login that Sony was not able to solve until now. The temporary solution to make a online backup is to clear the Xperia Backup and Restore app data each time you need to log in to make a backup, or the other way (the one I use) is to log out and then force stop the app and you can log in again and make the backup.