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Troubleshoot, find support articles, run tests directly on your phone with the support application.
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XZ1 UI crashing/ stopped oreo

One time poster
Message 11 of 13
327 Views
Message 11 of 13

Re: XZ1 UI crashing/ stopped oreo

I have been having this reboot problem since purchasing the xz1 about 1 month ago. This is a very disturbing problem as the whole basis of buying the Sony product was for the reliability. To be told that I can't refund either because I have used it makes me sad. £660 WASTED! Please help make this stupid phone work.

 

Regular
Message 12 of 13
270 Views
Message 12 of 13

Re: XZ1 UI crashing/ stopped oreo

Update

Performed factory reset. The phone worked normally for a week. It's now gone back to freezing. Crashing having bad performance recognition. I have only installed my carrier app and one drive. 

 

Factory resets usually fix everything bug it hasn't. I've even taken the SD card out ax thought that could be the issue. Is there any other solutions. 

 Screenshot_20171214-083948.png

   

 

 

 

 

 

Regular
Message 13 of 13
265 Views
Message 13 of 13

Re: XZ1 UI crashing/ stopped oreo

actually you should be able to get a refund as the phone is have issues. you might have to send it to warranty. I'm almost at that point.