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XZ1 Dual SIM - 2nd SIM doesn't fit

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Rookie
Message 1 of 16
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Message 1 of 16

XZ1 Dual SIM - 2nd SIM doesn't fit

hi there ,

 

just received my XZ1 and when trying to fit two (nano-)SIM's , only tray 1 will fit a nano-SIM , tray 2 does not . I just watched the video explaining what to do and followed it , to the letter . Unfortunately without any success . What gives ? 

 

Cheers , Andor

1 ACCEPTED SOLUTION

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Sony Xperia Support
Message 8 of 16
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Message 8 of 16

Re: XZ1 Dual SIM - 2nd SIM doesn't fit

Hi again @radicalize, thanks for getting back to me!

I have now answered your PM and I hope that the information there will clear things up!

Let me know if you have any follow-up questions!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

15 REPLIES 15
Sony Xperia Support
Message 2 of 16
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Message 2 of 16

Re: XZ1 Dual SIM - 2nd SIM doesn't fit

Hi @radicalize, welcome to our forum and I'm sorry to hear about this.

Would it be possible for you to upload a photo of your SD/SIM card tray? That way I can see how it looks and it will be easier for me to assist you in the best possible way.

Thanks in advance!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Rookie
Message 3 of 16
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Message 3 of 16

Re: XZ1 Dual SIM - 2nd SIM doesn't fit

WP_20171004_20_14_44_Pro.jpgWP_20171004_20_14_54_Pro.jpgWP_20171004_20_15_05_Pro.jpg

Enthusiast
Message 4 of 16
3,320 Views
Message 4 of 16

Re: XZ1 Dual SIM - 2nd SIM doesn't fit

Is this dual sim or single sim phone? What is model number? G____

Sony Xperia Support
Message 5 of 16
3,311 Views
Message 5 of 16

Re: XZ1 Dual SIM - 2nd SIM doesn't fit

Hi again @radicalize!

That does not look like a tray for a Dual-SIM Xperia XZ1 since you can't fit the SIM card correctly in the SD card slot.

Could you please get back to me with your IMEI-number in a PM? You can find this information in Settings > System > About phone > Status > IMEI information. The IMEI number starts with 35 and is 15 digits long.

Thanks in advance.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Rookie
Message 6 of 16
3,297 Views
Message 6 of 16

Re: XZ1 Dual SIM - 2nd SIM doesn't fit

hi @Jonas ,

thank you for getting back to me .

 

In the meantime you should have received a PM from me , I do hope this is going to clarify the matter .

 

Cheers , Andor

Rookie
Message 7 of 16
3,293 Views
Message 7 of 16

Re: XZ1 Dual SIM - 2nd SIM doesn't fit

Hi @tomo100brt ,

 

thank you for responding ;

It is the G8341 model

 

Cheers , Andor

Sony Xperia Support
Message 8 of 16
4,194 Views
Message 8 of 16

Re: XZ1 Dual SIM - 2nd SIM doesn't fit

Hi again @radicalize, thanks for getting back to me!

I have now answered your PM and I hope that the information there will clear things up!

Let me know if you have any follow-up questions!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 9 of 16
3,115 Views
Message 9 of 16

Re: XZ1 Dual SIM - 2nd SIM doesn't fit

Hi, I have this exact same issue, having just received my Xperia XZ1 G8341, which I bought specifically for its dual sim functionality. No need for me to upload pics as it is exactly the same as the pics already here. Please post your response publicly to help anyone else in this situation and please can you assist?

 

Many thanks Slightly smiling Face

Enthusiast
Message 10 of 16
3,107 Views
Message 10 of 16

Re: XZ1 Dual SIM - 2nd SIM doesn't fit

8341 is single sim

8342 is dual