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XPERIA XZ1 Battery draining and getting warm even though when we dont use it

Commissioner
Message 11 of 21
982 Views
Message 11 of 21

Re: XPERIA XZ1 Battery draining and getting warm even though when we dont use it

If it was for lineage a full system restor with erase would help, even thou, the SD835 shoudn't go warm even in on-line rpg's. I playied a lot HIT, Furious Wings and RR3 on high settings and it didn't got warm even after 1,5 hours non-stop. 
That occurs a temperature might uncovered a faulty accu which damaged after long time beeing heat-up.
So Sony Support service via Xperia Care is your best choice for now.

 

 


>> Xperia XZ1 user, help-ful with knowledge he has;>>
Adept
Message 12 of 21
974 Views
Message 12 of 21

Re: XPERIA XZ1 Battery draining and getting warm even though when we dont use it

Screenshot_20180404-194410.png

 

Here my Battery usages

Is it normal? But still my battery still drops every minutes even in idle position

 

I already Factory reset twice, and Software repair through Xperia Companion  but its still the same

 

 

Its getting frustrating tho

Pioneer
Message 13 of 21
959 Views
Message 13 of 21

Re: XPERIA XZ1 Battery draining and getting warm even though when we dont use it

@RizkyRizz;

 

Forgot to ask, did you tested the device in safe mode to see if it behaves the same way? 

Adept
Message 14 of 21
949 Views
Message 14 of 21

Re: XPERIA XZ1 Battery draining and getting warm even though when we dont use it

I did several times But yeah the problem still happens when Safe mode

 

I have no idea what should i do

Pioneer
Message 15 of 21
947 Views
Message 15 of 21

Re: XPERIA XZ1 Battery draining and getting warm even though when we dont use it

@RizkyRizz;

 

There is nothing more you can do, as I told you if you think your phone has a problem it's time to contact your local Sony Support Team (you can do it within the Support app)  so they can check your phone. 

Adept
Message 16 of 21
942 Views
Message 16 of 21

Re: XPERIA XZ1 Battery draining and getting warm even though when we dont use it

I will do if Sony Mobile is in my country  since they are out after Z5 series tho

I bought this phone when I was traveling at Singapore

 

 

I move from XZ to XZ1 because this series is the last Xperia flagship puts a 3,5mm jack to their phone, XZ2 series dont have 3,5mm jack

 

 

So this is my assumption

The problem occured since I played game LineageII Revolution with highest setting (i think SD835 can handle that) and made my phone getting hotter before I charged it, and I after I charged it when I was sleeping and next morning I checked my phone, it behaves differently, the battery drops every couple minutes even though i dont use it (idle position) and its getting warm as well

I did Factory reset twice already, Software repair through Xperia Companion, but its not working, the problem still happens

I did Safe Mode several times, and still same

Change the setting tp reduce the battery consumption, but its like useless

I did a calibration battery, make it 0% and then charged it to 100% off position

 

I check the temperature, sometimes it reaches more than 50°Celcius when I play a game with it

 

 

Last time, 1st and 2nd week after I bought this phone, it can get more than 4-5 hours SOT even with  playing games

 

But now its only 3-3,5 hours

And the battery drops easily even in idle position

 

 

So my conclusion is, my battery is broken or maybe SD835, cause the heat last time

But is it that fragile hardware from Sony? I mean I use Xperia before since Sony Erricson, but i only get this problem now

 

I already contact Sony through email yesterday and tell my problem, hope they will give me a good solution 

 

I hope you all guys keep giving me a solution as well, and i will try it

Thanks the suggestion and advice before, appreciate 

Highlighted
Commissioner
Message 17 of 21
909 Views
Message 17 of 21

Re: XPERIA XZ1 Battery draining and getting warm even though when we dont use it

Well,
as said above, from User point of view, there's nothing much You can do more. Keep charging normally, try "battery protection ON" and "Stamina, always ON", and wait till Sony responds.
Only a professional service can safely open the device and check battery with Amp-device to see if it loses power by itself and is faulty.
If a software issue, in 95% cases a software repair and reboot helps, so it has to be hardware in your case. 
Playing games can drastically decrease battery life, but should go back to normal (bout 2 days 22 min on Stamina, and 1 day 40 min without stamina ON - on single charge, depending on model You have, Single SIM, Dual-SIM hybrid, rev1, rev2, rev3, rev4-2018, and so on.. As many countries there, that many xperias available you wouldn't even know exist), after closing the app, and full charge.

Also if software is reinstalled, a case with cleaning app memory and settings is not a case anymore, sometimes clear app data and cache helps if app is unstable or behaves ubnormal. 

We wish You luck and keep in touch with service results.

 

 


>> Xperia XZ1 user, help-ful with knowledge he has;>>
Adviser
Message 18 of 21
895 Views
Message 18 of 21

Re: XPERIA XZ1 Battery draining and getting warm even though when we dont use it

Almost 3 days Smiling Face with Sunglasses

 

 

Screenshot_20180406-165238.png

Adept
Message 19 of 21
858 Views
Message 19 of 21

Re: XPERIA XZ1 Battery draining and getting warm even though when we dont use it

Thanks for all ur advices Bro

But I guess I will sell my phone tho

 

I really dont have any idea, almost all advices and method i did but its still the same

 

Anyway Im still curious about my probl, whether it is software issue or hardware issue

 

 

But you all guys if you want to give more idea or advices go ahead, gladly i will accept it

 

Still need solution before i sell my phone tho😔

Adept
Message 20 of 21
857 Views
Message 20 of 21

Re: XPERIA XZ1 Battery draining and getting warm even though when we dont use it

Just like my phone 1week or 2 weeks after i bought it, but then the issue appears