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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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XPERIA Backup & Restore issue after Android 9 update

Pioneer
Message 11 of 19
460 Views
Message 11 of 19

Re: XPERIA Backup & Restore issue after Android 9 update

It seems that the update 47.2.A.10.28 (March Security Patch) didn't solve the issue also.

Highlighted
Adviser
Message 12 of 19
454 Views
Message 12 of 19

Re: XPERIA Backup & Restore issue after Android 9 update

🀬

 

Paolo Massetti
Adviser
Message 13 of 19
379 Views
Message 13 of 19

Re: XPERIA Backup & Restore issue after Android 9 update

The issue persists following the recently OTA update 47.2.A.10.45.

 

It's still impossible to manage the backups of applications data made with Android Oreo, unlike that with the Google Drive backup service.

 

Paolo Massetti
Enthusiast
Message 14 of 19
340 Views
Message 14 of 19

Re: XPERIA Backup & Restore issue after Android 9 update

omg  

 

 

so many bugs...

Adviser
Message 15 of 19
263 Views
Message 15 of 19

Re: XPERIA Backup & Restore issue after Android 9 update

The issue persists following the recently OTA update 47.2.A.10.62.

 

It's still impossible to manage the backups of applications data made with Android Oreo, unlike that with the Google Drive backup service.

 

Paolo Massetti
Adviser
Message 16 of 19
168 Views
Message 16 of 19

Re: XPERIA Backup & Restore issue after Android 9 update

The issue should be solved following the latest OTA update.

 

Paolo Massetti
Pioneer
Message 17 of 19
141 Views
Message 17 of 19

Re: XPERIA Backup & Restore issue after Android 9 update

Hi @Jedi80 ;

 

Just tested it in my XZ Premium with latest firmware available (47.2.A.10.80)

and the problem is still there. 

Adviser
Message 18 of 19
132 Views
Message 18 of 19

Re: XPERIA Backup & Restore issue after Android 9 update

Yes, unfortunately just verified on my XZ1 and the issue, apparently solved, is still here.

I've received the last update on Monday (47.2.A.10.80) and for two days the backup has worked (restarting a lot of time the phone).

Today I've restarted my XPERIA and the issue is again here.

No words.

 

Paolo Massetti
Inhabitant
Message 19 of 19
89 Views
Message 19 of 19

Re: XPERIA Backup & Restore issue after Android 9 update

So that's why I couldn't get back all the data when XZ1 came frome service... I thought it's google related or something...
How about Xperia Companion back-up... does it work through your PC to manually back-up all data, or the result is the same?