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Wi-Fi problems after lasteast update 47.1.a.12.119(not fixed)

SOLVED
Enthusiast
Message 81 of 260
1,344 Views
Message 81 of 260

Re: Wi-Fi problems after lasteast update 47.1.a.12.34

My wifi stopped working in January, gave up emailing them about it shortly after as there replies were all copied and pasted. I got my phone on Halloween and it stopped working in January. 

Message 82 of 260
1,342 Views
Message 82 of 260

Re: Wi-Fi problems after lasteast update 47.1.a.12.34

Same as me. The supports had me to reset my phone 3 times before admit that the January Security update affected the WiFi. At least my carrier acknowledged the problem and gave me a free 1GB data until this May. Hope they can fix it before the summer. 

Adviser
Message 83 of 260
1,326 Views
Message 83 of 260

Re: Wi-Fi problems after lasteast update 47.1.a.12.34

To me, Sony just sends me back to restore the phone ... I have already 15 factory restores ... My previous phone, iPhone 7, restore factory 4 times, by failures of Apple 1 alone and 3 more betas and new version of the system...
15 restorations in less than 6 months vs 4 in a year ...
And because of the silence that is saved, both by Sony Spain and here, they suggest that we have to learn to live with this ruling or sell the phone ...
I hope I'm wrong ...

Adept
Message 84 of 260
1,307 Views
Message 84 of 260

Re: Wi-Fi problems after lasteast update 47.1.a.12.34

The Wi-Fi problem has arisen from the January update and has not been fixed in the upcoming updates, but has been worse.

Learner
Message 85 of 260
1,161 Views
Message 85 of 260

Re: Wi-Fi problems after lasteast update 47.1.a.12.34

Sony,

 

It's been 2 updates and still no fix for the wifi issue. Can you at least provide an update so at least we know you're still looking into this? 

Apprentice
Message 86 of 260
1,149 Views
Message 86 of 260

Re: Wi-Fi problems after lasteast update 47.1.a.12.34

only thing we can do now is never to buy sony again

Adviser
Message 87 of 260
1,138 Views
Message 87 of 260

Re: Wi-Fi problems after lasteast update 47.1.a.12.34

Why is this thread showing as resolved when clearly it isn't?

Enthusiast
Message 88 of 260
1,130 Views
Message 88 of 260

Re: Wi-Fi problems after lasteast update 47.1.a.12.34

It's also a problem on the compact as that's what I have and have been using data since January... The thread in the compact section has also been ignored.  Maybe we need to start a new thread to get their attention as they are clearly ignoring the active ones

Adviser
Message 89 of 260
1,121 Views
Message 89 of 260

Re: Wi-Fi problems after lasteast update 47.1.a.12.34

Been having the issues with WIFI since January. Losing connection once a day and not reconnect, only reboot helps and it's only gotten worse with recent update. NONE of my other connected devices(PS4, notebook, Xbox, even Z3 Compact and other devices) are having these issues. It's unbelievable and downright criminal that SONY still didn't fix this. NEVER buying another their phone

Enthusiast
Message 90 of 260
1,113 Views
Message 90 of 260

Re: Wi-Fi problems after lasteast update 47.1.a.12.34

I'm gutted, mine is a 2 year contract . And not due for an upgrade until 31/10/2019 😥