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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Wi-Fi problems after lasteast update 47.1.a.12.119(not fixed)

SOLVED
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Adept
Message 21 of 258
2,709 Views
Message 21 of 258

Re: Wi-Fi problems

What is the rev of your phone and which firmware you use ?

 

The rev is written on the box

Mine is rev 4 and it's full of issues.

My firmware is German 

Message 22 of 258
2,777 Views
Message 22 of 258

Re: Wi-Fi problems

Tried resetting everything did sod all, I get this issue on all WiFi networks I use home / work and out and about (aka McDonald's). It wasn't happening before the last update. I've only had this phone a couple weeks seriously thinking of returning it and getting a HTC.

Pioneer
Message 23 of 258
2,775 Views
Message 23 of 258

Re: Wi-Fi problems

@Oyr

Still the suggestion to exclude that problems arise from your router is worth investigating.

Just check.Screenshot_20180126-214147.png

 

 

Web link


who knows knows
who doesn't doesn't
Adept
Message 24 of 258
2,755 Views
Message 24 of 258

Re: Wi-Fi problems

Doing this will fix the problem?

Learner
Message 25 of 258
2,684 Views
Message 25 of 258

Re: Wi-Fi problems

I don't know the rev number, but here is a screenshot form the about phone. 

 

27399067_10215754465560237_656931774_o.png

Adept
Message 26 of 258
2,654 Views
Message 26 of 258

Re: Wi-Fi problems

Does not anyone know how to fix?

Talent
Message 27 of 258
2,636 Views
Message 27 of 258

Re: Wi-Fi problems


@dn96 wrote:

Does not anyone know how to fix?


There is no fix untill Sony takes a look at it, wich means it will take a goooood time, or maybe never.

Message 28 of 258
2,887 Views
Message 28 of 258

Re: Wi-Fi problems

I have the same problem with my XZ1C 

Adept
Message 29 of 258
2,858 Views
Message 29 of 258

Re: Wi-Fi problems

Follow the steps below and report the result to me:
1 - factory reset router and  Re-Configure your router again.
2. Reset Wi-Fi network setti
gns>>Go to Settings -> Network & Internet -> tap on the 3-dots icon on the top right corner -> Reset network settings -> Confirm by tapping "RESET SETTINGS"
3. Reboot your phone.
4- Repeat step 2(reset Wi-Fi network settigns)
5. Now connect to Wi-Fi.
Make sure you tell me the result.

Moderator
Message 30 of 258
2,854 Views
Message 30 of 258

Re: Wi-Fi problems

@dn96

You should notify users who are going to try your fix that resetting their network preferences will delete all saved WiFi networks, their APNs, and any paired Bluetooth devices. 



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Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.