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Videos sent to fb messenger have no sound

EDJ
Rookie
Message 1 of 2
1,775 Views
Message 1 of 2

Videos sent to fb messenger have no sound

About 50% of the videos I send to fb messenger have no sound.

When I watch the video on my device, then everything is okay. I have tried restarting and updated everything to the latest versions.

( Two of my friends have also the same phone, but haven't experienced this problem)

 

What could be my options to get it working?

1 REPLY 1
One time poster
Message 2 of 2
380 Views
Message 2 of 2

Re: Videos sent to fb messenger have no sound

I have the opposite problem, where video messages that are sent to me via text don't have any sound. The person has to send it to me on messenger for me to hear the sound. It's not them, it's me, and I want to know why.