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Two sides of the screen are unreachable, i cannot hit any button on the sides of the screen

One time poster
Message 1 of 2
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Message 1 of 2

Two sides of the screen are unreachable, i cannot hit any button on the sides of the screen

And i also can't swipe down the bottom of the screen. Should i give my xperia back? 

1 REPLY 1
Sony Xperia Support
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Message 2 of 2

Re: Two sides of the screen are unreachable, i cannot hit any button on the sides of the screen

Hi @Ueeeee,

 

I'm sorry to hear this. Slightly frowning Face

 

I recommend that you try these methods. Verify whether there is any change in behavior after each method, before trying the next one.

 

  • Make sure you have removed the temporary transparent protection film that covers the screen when you first buy your Xperia device.
  • Check the touchscreen performance by using Diagnostic. To do so, go to: Settings > System > About phone > Diagnostics > Test > Touchscreen.
  • Wipe the screen with a clean and dry cloth to make sure that your display is clean. Make sure that your hands and fingers are clean and dry before using the touchscreen.
  • Remove any protective case, screen protection film or cover to verify it's not interfering with the touchscreen.
  •  Restart/Force restart your device. You can do this if you press and hold volume up and the on/off key simultaneously for at least 10 seconds.
  • Disable Magnification gestures. You will find the option for this under: Settings > Accessibility > Magnification > Off.
  • Reboot your device to safe mode to see if this behavior may be caused by one of your downloaded apps, as these are temporarily disabled in this mode
  • Perform a software repair using Xperia Companion

 

Let me know if there is any change after trying these methods.

 


Official Sony Xperia Support Staff


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