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Stuck at sony logo

One time poster
Message 1 of 3
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Message 1 of 3

Stuck at sony logo

    I just bought my XZ1 a month ago. yesterday the battery was empty and I charged it after that it won't start anymore. It just display the sony logo and restart. I did not try to root it or anything it is just stock rom. 

    I have also tried using the xperia companion app software repair same result. It just displays the sony logo an restart. Please help

2 REPLIES 2
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Sony Xperia Support
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Message 2 of 3

Re: Stuck at sony logo

Hi @Ashalla, welcome to the community.

 

I am sorry to hear about this. Based on the information you provided I recommend you contact your Local support team to arrange an assessment.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

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Message 3 of 3

Re: Stuck at sony logo


@Ashallawrote:

    I just bought my XZ1 a month ago. yesterday the battery was empty and I charged it after that it won't start anymore. It just display the sony logo and restart. I did not try to root it or anything it is just stock rom. 

    I have also tried using the xperia companion app software repair same result. It just displays the sony logo an restart. Please help


@Ashalla

 

try this,. charge your device for 1 hour using the wallmount charger. remove sd card and sim.

 

after an hour, try to perform software repair using Xperia Companion


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Xperia Support by Sony: https://support.sonymobile.com/global-en/