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2017-11-09 05:44 PM
I think i attached the Screenshot of the preorder confirmation email containing the date. The whole process was kinda stressfull. I prepared all documents and was ready 0 o clock but the Website refused to take my Number untiil the morning. I chose the Black 900s but lets See what i get. Dpd says it should be delivered monday
Got my kondor notice just now. Happy its going to be delivered (Germany)
2017-11-19 02:50 AM - edited 2017-11-19 02:50 AM
Kondor wrote me that they would resupply earphones and that they would have been sent in the mid of November.
It seems to me that they are highly unreliable. Let's hope that Sony will make them speed up the process.
I am not sure that I will trust these promotions anymore.
I just don't get why they haven't sent them along the phone. This seems to me a good way to hurt loyal customers' trust.
2017-11-19 05:23 PM
Same situation as Bhonder and fa_vo, let's see if the delivery notice will finally come this week or not.
I even remember that the promotion site at first said that within 28 days from the registration there would be the headphones' delivery, but I guess that's not the case anymore.
2017-11-20 09:01 AM - edited 2017-11-20 09:11 AM
Does anyone have problems with the pre-order offer?
I registered my phone on the 20th october after midnight, providing the invoice etc.
I even have a screenshot.
On the 20th of october, 9:42 AM I called the xperia support to check whether my order was ok (website problems we all experienced). They confirmed my order.
On the 23rd, at night, i received a cancelation mail, stating that my invoice was missing and that my order was therefore void.....this is in contrast to the conditions of parcitipations which states in section 11 that in case there is a problem with your order you will be contacted by sony support, receiving a 5 day deadline. Anyway, i even got a screenshot of me uploading that invoice. I called sony support right away on the 24th of october, opening a support request in order to get to the bottom of why they had canceled my order....
So far i did not receive any feedback, been calling at least twice per week, no news.
20.10.2017 9:42 -> phonecall, order is fine
23.10.2017 cancelation mail
24.10.2017 9:19 -> escalation of the support case due to the cancelation mail
26.10.2017 14:43 -> phonecall, no new info
30.10.2017 09:12 -> phonecall, no new info
03.11.2017 09:33 -> phonecall, no new info, phone guy told me to resend all my documents to the support mail leading to a new support case number
06.11.2017 09:14 -> phonecall, no new info, i was told to receive an email that day
06.11.2017 email which told me that my case was escalated to some other department
11.11.2017 14:13 -> phonecall, no new info
16.11.2017 13:14 -> phonecall, no new info
20.11.2017 09:00 -> phonecall, no new info
Any suggestions on what i can do?
2017-11-21 10:52 AM
Yes, by now, I'm also having problem. All went smoothly with the actual registration once it started working on the 20th of October. Got an order confirmation, then heard nothing. Sent a couple of emails by now to the Sony support, who keep saying:
- this whole thing was not done by Sony, but a partner company (so? refer me to them by providing an address or forward my mail. Your name is on this, so you still ought to feel responsible in some way.)
- the registration phase was prolonged due to high demand (this is certainly not the case - the registration phase has ended, which it also says on the website.)
- "Be patient." (Okay, but until when? You yourself defined 28 days in the official terms and conditions. And now you want to put it on me to "guess" a new deadline, while I actually adhered to the original one while you did not?)
Something does not smell right and I will now certainly not leave them off the hook. They cannot play this to the point where they then tell me that it now actually too far in the past and there is nothing they can do anymore.
I really wonder why these promotion always run so lousy. This is definitely going to stain my view of the brand.