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Power button, volume button and vibration not working

One time poster
Message 1 of 5
1,124 Views
Message 1 of 5

Power button, volume button and vibration not working

I completed the new update onfriday evening and since Saturday morning my power button, volume button and vibration isnt working on my phone, its less than 12 months old, no visual damage always had a cover and screen protector. Very confusing and frustrating. Ive tried the restart obviously already dont the update, habent yet tried the factory reset, any suggestions?? Or anyone had a simlar problem, EE store say its needs sending off but dont have a loan phone and i dont have insurence. So would be without a phone for 2wks, which id struggle with due to work.

 

Thanks in advanced! 

4 REPLIES 4
Visitor
Message 2 of 5
1,107 Views
Message 2 of 5

Re: Power button, volume button and vibration not working

I'm having the same problem and my xz1 device was purchased in October 2018

 

Estou com o mesmo problema e meu aparelho xz1 foi comprado em outubro de 2018

 

@MariM89 

 

I've edited your post as this is an English only forum, you can use Google Translate to reply and/or post.

Emperor
Message 3 of 5
1,100 Views
Message 3 of 5

Re: Power button, volume button and vibration not working

@Tlacey  @MariM89 

 

I'm sorry to hear that, have you dropped the phone or exposed it to water, steam, etc? 

 

Have you repaired the device with Xperia Companion?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 4 of 5
1,094 Views
Message 4 of 5

Re: Power button, volume button and vibration not working

I have not been able to repair with the Xperia companion yet, tomorrow I will try. I tried the assistant by the phone itself, but I stopped at the fingerprint reader that Tb is not working

 

Ainda não consegui reparar com o Xperia companion, amanhã vou tentar. Tentei o assistente pelo próprio telefone, mas parei na leitora de impressão digital  que Tb não está funcionando  

Apprentice
Message 5 of 5
1,008 Views
Message 5 of 5

Re: Power button, volume button and vibration not working

This also happened to my XZ1. I took it to the workshop and they told me that the circuits had been disconnected due to an increase in temperature.

The buttons were soldered and the problem was solved.