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My xz1 screen keep turning on by it self for no reason

One time poster
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Message 1 of 3

My xz1 screen keep turning on by it self for no reason

My xz1 screen keep turning on by it self for no reason

2 REPLIES 2
Emperor
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Message 2 of 3

Re: My xz1 screen keep turning on by it self for no reason

@Ioannipan 

 

Does this happen when you get a notification?

 

Does your phone has a protective case that might be pressing the power button?

 

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Sony Xperia Support
Message 3 of 3
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Message 3 of 3

Re: My xz1 screen keep turning on by it self for no reason

Hi @Ioannipan, sorry to hear about this. Slightly frowning Face

Is this something that has started to occur very recently, or has it been going on for a while? If it started to occur very recently, do you remember if you perhaps installed a new application just prior to this?

Certain applications will turn the screen on when you receive a notification from them, so could you please check if you have a new notification when the screen is turned on by itself?

You can also restart your device in safe mode, so we can see if any of the downloaded applications is the cause of this, as they are temporarily deactivated in this mode.

Let us know how it goes!


Official Sony Xperia Support Staff


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