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My Xperia XZ1 is unable to get any new update (still stuck on Aug'17 security patch)

Rookie
Message 1 of 16
1,653 Views
Message 1 of 16

My Xperia XZ1 is unable to get any new update (still stuck on Aug'17 security patch)

Dear concerned,

I have bought an imported Xperia XZ1 (Made in Thailand) in this month and i have noticed that after i started using my phone, there is no system update available regardless of timeless search for updates. My security patch is of August 5, 2017 (out of the box). I emailed to Sony Mobile GB who have advised me to repair the phone via PC Companion.

I want to get some other suggestions as well. Do i really need to repair it? or is there any other way to get the latest update?

 

Regards,

 

Adil,

15 REPLIES 15
Moderator
Message 2 of 16
1,647 Views
Message 2 of 16

Re: My Xperia XZ1 is unable to get any new update (still stuck on Aug'17 security patch)

@AR13

Did you try connecting your phone to a PC/laptop that has Xperia Companion installed? It should automatically detect any available updates when you choose MTP (or File Transfer) in USB connection mode popup.



Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.

Rookie
Message 3 of 16
1,645 Views
Message 3 of 16

Re: My Xperia XZ1 is unable to get any new update (still stuck on Aug'17 security patch)

Yeah i did connect it and it said, my phone has the latest available software. Also i checked through website by entering my IMEI number and it told me the same. 

Highlighted
Pioneer
Message 4 of 16
1,644 Views
Message 4 of 16

Re: My Xperia XZ1 is unable to get any new update (still stuck on Aug'17 security patch)

@AR13

 

First check your customization version typing on phone app *#*#7378423#*#* service info / software info. Then check on www.xpericheck.com what software version you should have for your phone. If it is different, try connecting your phone to Xperia Companion (on pc / laptop) and see if it detects new software that needs to be installed. 

Rookie
Message 5 of 16
1,639 Views
Message 5 of 16

Re: My Xperia XZ1 is unable to get any new update (still stuck on Aug'17 security patch)

Yeah it says it has to be different but my phone is unable to detect this latest firmware.

Moderator
Message 6 of 16
1,636 Views
Message 6 of 16

Re: My Xperia XZ1 is unable to get any new update (still stuck on Aug'17 security patch)

What customisation number did it give you in the service menu?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
Click here to find out more about the different roles on the community.

Rookie
Message 7 of 16
1,632 Views
Message 7 of 16

Re: My Xperia XZ1 is unable to get any new update (still stuck on Aug'17 security patch)

1309-7037_R1B

Moderator
Message 8 of 16
1,630 Views
Message 8 of 16

Re: My Xperia XZ1 is unable to get any new update (still stuck on Aug'17 security patch)

That customisation is a "commercial and journalist" model, these units are not meant for end users and as such don't usually recieved software updates.

 



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
Click here to find out more about the different roles on the community.

Rookie
Message 9 of 16
1,626 Views
Message 9 of 16

Re: My Xperia XZ1 is unable to get any new update (still stuck on Aug'17 security patch)

**bleep**, and how to confirm it? 

Moderator
Message 10 of 16
1,617 Views
Message 10 of 16

Re: My Xperia XZ1 is unable to get any new update (still stuck on Aug'17 security patch)

Myself I would either contact the seller and complain, or I would look into flashing a different customisation for that device.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
Click here to find out more about the different roles on the community.