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2018-05-29 07:31 AM
I have bought an imported Xperia XZ1 (Made in Thailand) in this month and i have noticed that after i started using my phone, there is no system update available regardless of timeless search for updates. My security patch is of August 5, 2017 (out of the box). I emailed to Sony Mobile GB who have advised me to repair the phone via PC Companion.
I want to get some other suggestions as well. Do i really need to repair it? or is there any other way to get the latest update?
2018-05-29 08:29 AM
Did you try connecting your phone to a PC/laptop that has Xperia Companion installed? It should automatically detect any available updates when you choose MTP (or File Transfer) in USB connection mode popup.
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2018-05-29 08:32 AM
Yeah i did connect it and it said, my phone has the latest available software. Also i checked through website by entering my IMEI number and it told me the same.
2018-05-29 08:33 AM
First check your customization version typing on phone app *#*#7378423#*#* service info / software info. Then check on www.xpericheck.com what software version you should have for your phone. If it is different, try connecting your phone to Xperia Companion (on pc / laptop) and see if it detects new software that needs to be installed.
2018-05-29 08:39 AM
Yeah it says it has to be different but my phone is unable to detect this latest firmware.
2018-05-29 10:07 AM
What customisation number did it give you in the service menu?
2018-05-29 11:02 AM
That customisation is a "commercial and journalist" model, these units are not meant for end users and as such don't usually recieved software updates.
2018-05-29 11:08 AM
Myself I would either contact the seller and complain, or I would look into flashing a different customisation for that device.