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Mobile World Congress 2019

Sonys Press conference from MWC took place end of February
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

Muffled sound from the speakers

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Rookie
Message 1 of 4
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Message 1 of 4

Muffled sound from the speakers

I got this my Xperia XZ1 2 days ago. I chose it for the audio and I was so excited about the two front speakers. But since the unboxing the  sounds are so muffled that I'm thinking this phone was such a waste of my hard-earned wages. I just accepted the software update and the sounds are still so muffled, so I tried repairing using the companion and nothing. I thought it was only that the volume of the alarm in the morning wasn't set up properly, but no, it was the audio itself that was so faint! Can you please exchange this for a working phone, SONY?

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Pioneer
Message 2 of 4
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Message 2 of 4

Re: Android 9 Pie Sound Issue

Hi @Eriswicked ;

 

Since the phone is new did you removed the screen protector that came with the phone and that is probably covering the speakers output?

3 REPLIES 3
Pioneer
Message 2 of 4
242 Views
Message 2 of 4

Re: Android 9 Pie Sound Issue

Hi @Eriswicked ;

 

Since the phone is new did you removed the screen protector that came with the phone and that is probably covering the speakers output?

Rookie
Message 3 of 4
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Message 3 of 4

Re: Android 9 Pie Sound Issue

This is embarassing, but you're right. I haven't removed it. I did a master reset, updated software like 6 times, and then just panicked with  the word XPERIA right in front of me. Sorry all! So far it's perfect.

Pioneer
Message 4 of 4
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Message 4 of 4

Re: Android 9 Pie Sound Issue

No problem @Eriswicked, it is not the first time it happened.