Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2018-01-12 07:28 AM
I just got the Xperia Xz1 at January 2 2018 and I'm very happy with it. But i do have one concern. I can see a sort of horizontal lines across it. It almost looks like something burned into the screen. This must be something wrong with the phone.. when i press the dim area, black spot is gone for a second and it recover the black spot again. Could someone help me solve solve this problem? Thanks guys.
ps: sorry my bad grammar (english)
2018-01-12 01:04 PM
With the sreenshot, it´s not visible, but it is with the photo you took.
My recomendation, for know, is you to run a Diagnose:
Settings > About phone > Diagnostics > Test
Can you tell me if in that test, you identify the problem?
2018-04-25 11:31 AM - edited 2018-04-25 11:39 AM
Black tint can't be solved by software as it's an hardware disfunction/characteristic of an IPS screen, while screenshoot only remembers information sent to pixels as programs, wallpaper, time and date of screenshot taken.
That is weird but as seen on most TV's after a while looks like typical IPS burnout (light-up your home TV and look for white video test full screen on YouTube, the corners of TV will be dimmed or even yellowish, that's where LCD panel ends or LED lightning is visible).
On centre of the screen it might but shouldn't happen, the device should be examinated by Xperia Service to confirm backlit disfunction.
That might be delamination of the screen. The screen is made with several layers, as all layered things it might caught air bubble between layers, that's why on pressure taken, bubbles are pulled off and screen is back to full white, when the pressure is gone, the air comes back and makes a dimmed bubble beneath touch panel layer.
2018-05-27 10:21 AM
It is a speculation ; Low and middle income countries recieves sony xz1 with a different panel made by a different company to mediate the price drop.
I just want to ask,the phone with LCD Screen problem has a the warranty with another store or just sony and did sony ask you to pay?
2018-09-30 09:21 AM
Same issue with my Xperia xz1
Sony team address this issue and kindly guide us how we overcome this problem??????????