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Horizontal lines on Display/ Screen

Enthusiast
Message 1 of 14
4,320 Views
Message 1 of 14

Horizontal lines on Display/ Screen

Hi did anyone experience any horizontal lines on the Xz1 display? It appeared and then faded away.... 

Not sure what made it appear?

It recently came back from repair.... Not sure if they did something wrong🤔

13 REPLIES 13
Emperor
Message 2 of 14
4,311 Views
Message 2 of 14

Re: Horizontal lines

@Jrnr

 

You have previously posted on the Xperia X 

 

https://talk.sonymobile.com/t5/Xperia-X/Screen-Burn-in-Issue/m-p/1292847#M5279

 

 Are you experincing this issue with an Xperia X or XZ1?

 

Either or, this seems to be a hardware issue, contact your Local support to get it inspected. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Enthusiast
Message 3 of 14
4,309 Views
Message 3 of 14

Re: Horizontal lines

actually X had the issue so it was sent for repair, they replaced the screen and it looked good. Sold it and bought a XZ1 this had the speaker issue like the speaker will not work, so this went to repair and came back on Friday. And today I noticed some lines

Enthusiast
Message 4 of 14
4,301 Views
Message 4 of 14

Re: Horizontal lines

I found out why it appears....

Make sure the phone is locked and on sleep..... Now swipe from the top to the bottom all over the screen.

Unlock the phone and check......

Emperor
Message 5 of 14
4,300 Views
Message 5 of 14

Re: Horizontal lines

@Jrnr

 

take it back so they can look at it. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Enthusiast
Message 6 of 14
4,298 Views
Message 6 of 14

Re: Horizontal lines

Ok will do, was thinking if that was a common issue... 

Learner
Message 7 of 14
4,228 Views
Message 7 of 14

Re: Horizontal lines

I have them too. Xperia xz1 pink. When I'm cleaning my phone they appear. I don't want to give it to the store because they will take it from me for examination for a week 😅

Unregistered user
Not applicable
Message 8 of 14
4,085 Views
Message 8 of 14

Re: Horizontal lines

I sent my phone with lines and they took 1month for it to be fixed. It was on hold with a team leader for 3 weeks. And finally sent a message yesterday saying that the phone has been fixed. 

Expecting it to arrive on Monday, will keep you updated 

Learner
Message 9 of 14
3,719 Views
Message 9 of 14

Re: Horizontal lines on Display/ Screen

My XZ1 has the same issue. After stroking the screen several times, horizontal lines and dark stains appear on the screen and disappear completely after around two minutes (the more you rub, the longer they disappear). All pictures have been made when phone was displaying gray color.

 

The phone was in repair two times.

 

20180620_133343.jpgBefore first repair

 

 

 

 

 

 

 

 

 

 

 

 

20180627_190000.jpgAfter first repair

First "repair" was fairly fast - 5 business days.

 

20180720_200033.jpgAfter second repair

The second "repair" took a little bit longer - 11 business days - because they were waiting for replacement parts.

In documentation, service included the following information:
Due to the characteristics of the display, some models may have strip patterns due to electrostatic action. This is not a functional defect and the strips disappear with the disappearance of electrostatic charges.

Summarizing, I was without a phone for a month and nothing changed. I'm not satisfied at all. Luckily these patterns don't show often. In my use only after cleaning the screen or swiping very fast.

Highlighted
Jr8
Enthusiast
Message 10 of 14
3,700 Views
Message 10 of 14

Re: Horizontal lines on Display/ Screen

I had 2 XZ1 phones, a blue and a black. 

Blue had the same issue but I have now sold it. 

Still have the black but never had the issue with it. But instead this has a highly visible pixel grid.