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Headset working for music but not for phone calls

Visitor
Message 1 of 3
1,386 Views
Message 1 of 3

Headset working for music but not for phone calls

Hi,

 

I use a Supra Nitro  headset and it worked perfectly fine on my Sony Xperia Z5. I recently bought a Sony Xperia XZ1 Compact.

Whenever I plug in my headset and try to make a phone call, there is a terrible noise coming through my headset. Funny thing is that it works perfectly fine when I am listening to music or watching a movie.

So it seems to be a software issue with the calling application. Any ideas if there is a patch available to the phone application that I could download?

2 REPLIES 2
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Learner
Message 2 of 3
1,362 Views
Message 2 of 3

Re: Headset working for music but not for phone calls

Have you tried turning Google assistant "Off" ?. I remember my Z2 had a problem like this and I couldn't hear music through the headphones unless I turned the Google asistant off, but only the "Ok Google anytime " setting. 

Visitor
Message 3 of 3
1,342 Views
Message 3 of 3

Re: Headset working for music but not for phone calls

Thank you for your hint!

I have the Google App disabled on  my phone. So no Google Assistant or Google Anytime that I could de-activate. Problem persists.