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Headphone not working after software update

One time poster
Message 1 of 6
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Message 1 of 6

Headphone not working after software update

Hi All,

 

Any ideas my phone is 1 month old, i recently did the software update to my phone and ever since the headphone socket does not work, i have tried 2 sets of headphones and the headphones wotk fine in another phone

 

any ideas anyone

 

Thanks Ian

5 REPLIES 5
Sony Xperia Support
Message 2 of 6
2,147 Views
Message 2 of 6

Re: Headphone not working after software update

Hi @smilerian, welcome to the community. I am sorry to hear about this issue.

 

Do you have the same problem in safe mode?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Visitor
Message 3 of 6
2,090 Views
Message 3 of 6

Re: Headphone not working after software update

hi all,

 

Having thecsame problem more than 2weeks ago. Same problem in safe mode. Used bluetooth headphones working but somewhat bad line cannot hear a thing clearly.

Before it happened, i noticed that while im playing spotify, sometimes it change songs automatically, tried reinstall spotify but same thing.

Highlighted
Sony Xperia Support
Message 4 of 6
2,069 Views
Message 4 of 6

Re: Headphone not working after software update

@jaiiahr, welcome to the community, I am sorry to hear about this.


Did your issue begin after a software update too? You may wish to perform a software repair using Xperia Companion to reinstall the firmware.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Visitor
Message 5 of 6
2,014 Views
Message 5 of 6

Re: Headphone not working after software update

Jumping in to say the same thing happened on my sony xperia. Installed a software update last week and my headphones stopped working. Booting into safe mode made no difference. 

 

I have not yet tried doing a factory reset or using the repair tool.

Visitor
Message 6 of 6
2,006 Views
Message 6 of 6

Re: Headphone not working after software update

The repair tool would not let me upgrade or reinstall the phone software. 

 

Is there anyway I can downgrade to the previous version?