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Display problem / Scratch on screen

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Enthusiast
Message 1 of 7
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Message 1 of 7

Display problem / Scratch on screen

My display got a scratche. So it can be removable or not? 

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Pioneer
Message 7 of 7
2,353 Views
Message 7 of 7

Re: Display problem / Scratch on screen

@amitdgp06,

 

Scratches and other damage not resulting from manufacturing faults or hardware flaws are not usually covered under warranty... But at the end of the day, I'm just another user like yourself.

 

Have a chat to Sony here, maybe I'm wrong... But don't be surprised if they tell you the scratch is not covered under warranty.


  • I can't help you if you don't tell me what mobile device you're using & what version of Android it is running, in English (you can use Google Translate - http://translate.google.com).
  • The more information you can give me, the easier I can help you!
  •  Please kudo this post if you think it has been helpful; or mark it as the "solution" if it fixed your problem, so that other users facing the same issue can find the solution!
6 REPLIES 6
Talent
Message 2 of 7
1,862 Views
Message 2 of 7

Re: Display problem / Scratch on screen


@amitdgp06 wrote:

My display got a scratche. So it can be removable or not? 


a scratch cant be removed.

Pioneer
Message 3 of 7
1,860 Views
Message 3 of 7

Re: Display problem / Scratch on screen


@Profyler1 wrote:

@amitdgp06 wrote:

My display got a scratche. So it can be removable or not? 


a scratch cant be removed.


Not without replacing the display at least... And not a cheap repair, so unless it's a pretty major scratch, I wouldn't bother.


  • I can't help you if you don't tell me what mobile device you're using & what version of Android it is running, in English (you can use Google Translate - http://translate.google.com).
  • The more information you can give me, the easier I can help you!
  •  Please kudo this post if you think it has been helpful; or mark it as the "solution" if it fixed your problem, so that other users facing the same issue can find the solution!
Enthusiast
Message 4 of 7
1,857 Views
Message 4 of 7

Re: Display problem / Scratch on screen

How

Pioneer
Message 5 of 7
1,854 Views
Message 5 of 7

Re: Display problem / Scratch on screen

@amitdgp06,

 

Contact Sony in your country here and ask them where the nearest Authorized Repair Center is - but bear in mind that a scratch is almost certainly going to be outside of warranty, which means it will cost you a small fortune to replace the display.


  • I can't help you if you don't tell me what mobile device you're using & what version of Android it is running, in English (you can use Google Translate - http://translate.google.com).
  • The more information you can give me, the easier I can help you!
  •  Please kudo this post if you think it has been helpful; or mark it as the "solution" if it fixed your problem, so that other users facing the same issue can find the solution!
Enthusiast
Message 6 of 7
1,853 Views
Message 6 of 7

Re: Display problem / Scratch on screen

I am using sony xz1 dual. It's just a two week old phone. So i can't bear the expenses of replacing the display. Also no screen protector available for xz1 till now.

Pioneer
Message 7 of 7
2,354 Views
Message 7 of 7

Re: Display problem / Scratch on screen

@amitdgp06,

 

Scratches and other damage not resulting from manufacturing faults or hardware flaws are not usually covered under warranty... But at the end of the day, I'm just another user like yourself.

 

Have a chat to Sony here, maybe I'm wrong... But don't be surprised if they tell you the scratch is not covered under warranty.


  • I can't help you if you don't tell me what mobile device you're using & what version of Android it is running, in English (you can use Google Translate - http://translate.google.com).
  • The more information you can give me, the easier I can help you!
  •  Please kudo this post if you think it has been helpful; or mark it as the "solution" if it fixed your problem, so that other users facing the same issue can find the solution!