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Dead Pixel on my Xperia XZ1 display

Learner
Message 1 of 5
1,444 Views
Message 1 of 5

Dead Pixel on my Xperia XZ1 display

I found a "dead pixel" on my Xperia XZ1 display. I don't know if it's a dead or stuck pixel and what should I do with it.

 

Can I use warranty for this?

 

DSC_0006.jpg

 

4 REPLIES 4
Sony Xperia Support
Message 2 of 5
1,433 Views
Message 2 of 5

Re: Dead Pixel on my Xperia XZ1 display

Hi @mmike,

 

I'm sorry to hear this.

 

As this is a international user based community I would recommend that you get in contact with your Local support team for assistance with questions regarding warranty coverage and service routines, as they are better equipped to answer these type of inquires.

 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Highlighted
Enthusiast
Message 3 of 5
1,374 Views
Message 3 of 5

Re: Dead Pixel on my Xperia XZ1 display

I have had dead pixels on phones and things before. Your best bet would be to contact your local Sony Repair.

Although in my experience, not many places replace or repair phones with dead pixels. Only if it covers more than 2-5% of the total screen will they usualy do something. 

There are youtube videos and apps that claim to help fix a stuck pixel. If thats what you have. 
 It basically flashes all the colours over the screen really quickly. To try get the pixel to reset itself. Just search stuck pixel. 

I have had varied success with this. So it couldnt hurt to try. 

Commissioner
Message 4 of 5
1,209 Views
Message 4 of 5

Re: Dead Pixel on my Xperia XZ1 display

I got dead also, but as far as I remember, You won't get warranty change if there are less than 5 pixels dead... As it's to be acceptable in LCD panel cut process on manufacturing. 
Try YouTube fix videos or talk to your local sony partners. And good luck Winking Face


>> Xperia XZ1 user, help-ful with knowledge he has;>>
Pioneer
Message 5 of 5
1,171 Views
Message 5 of 5

Re: Dead Pixel on my Xperia XZ1 display

RTFM

Read what Sony tells us:

Minor variations in display brightness and colour may occur between devices. There
may be tiny bright or dark dots on the display. It occurs when individual dots have
malfunctioned and can not be adjusted. Two defective pixels are deemed acceptable.

 


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