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Constantly crashing

SOLVED
Learner
Message 1 of 7
4,252 Views
Message 1 of 7

Constantly crashing

Hi everyone... My first ever time on any forum. Having major problems with my new (2nd) xz1. The biggest problem is when I'm using any Google feature especially the voice type in messaging. The phone will just freeze and I need to reset the phone about 10 to 15 times power day. My o2 store day they can't help without my receipt which I have lost. I hope someone can help. Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 2 of 7
5,409 Views
Message 2 of 7

Re: Constantly crashing

Hi @Magicmark7, welcome to the community. I am sorry to hear about this Slightly frowning Face

I recommend that you test your phone in safe mode and see if it does the same thing. Click the link to find out how to use safe mode.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

6 REPLIES 6
Sony Xperia Support
Message 2 of 7
5,410 Views
Message 2 of 7

Re: Constantly crashing

Hi @Magicmark7, welcome to the community. I am sorry to hear about this Slightly frowning Face

I recommend that you test your phone in safe mode and see if it does the same thing. Click the link to find out how to use safe mode.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 3 of 7
4,223 Views
Message 3 of 7

Re: Constantly crashing

Thank you very much for your reply. The safe mode seems to have solved the problem but the problem now is how do I determine which app may have been causing the issue? All my apps are (what I thought were) trusted apps? 

Talent
Message 4 of 7
4,189 Views
Message 4 of 7

Re: Constantly crashing


@Magicmark7 wrote:

Thank you very much for your reply. The safe mode seems to have solved the problem but the problem now is how do I determine which app may have been causing the issue? All my apps are (what I thought were) trusted apps? 


Disable ok google detection Slightly smiling Face

Message 5 of 7
4,127 Views
Message 5 of 7

Re: Constantly crashing

I'm having similar issues with the poor xz1 OS.  Sorry but that's my current experience across 2 handsets.  Running in safemode isn't anykind of solution, full reset and only running out of the box apps causes crashes.  Poor show Sony.

Learner
Message 6 of 7
4,109 Views
Message 6 of 7

Re: Constantly crashing

Disabling OK google detection seems to have fixed the problem. It hasn't crashed once since I disabled it 2 days ago although you would expect such a big part of the programme to work with no issues. Very disappointed so far with this device and I've always loved the Xperia line. 

Highlighted
Message 7 of 7
4,067 Views
Message 7 of 7

Re: Constantly crashing

The same thing does seem to be working for me.  Uptime is just over 24 hours!  Woo hoo.  Now if Sony can just figure out how to fix it properly, that would be great.