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Brand new Sony XZ1 returns to home screen when attempting to play games

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Brand new Sony XZ1 returns to home screen when attempting to play games

Hi there, as specified in the title I bought this phone 2018.5.24
I have factory resetted the phone numerous times and the problem still persists...if I update everything on the phone to the latest versions the 3D creator app doesn't even want to work. Any game related app will probably play for a few seconds and then it returns me to the home screen or not even work at all.

I really love the xperia series and will always be the only phone I use. Is there any solution to this problem or did I buy a faulty model? Is there even a proper model? are all XZ1's faulty?

I hate buying brand new products only to know that it's unusable and useless.

Thanks

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Re: Brand new Sony XZ1 returns to home screen when attempting to play games

@Illisidan

 

My phone works perfectly (one month old). Did you update the phone to the latest available software (when I first powered on the phone, I had 4 system updates)? If you did, try a software repair using Xperia companion (be careful that this will erase all info / data on your phone so you better back up before) . If after Repair it has the same behaviour, take it back and get it replaced. Tell us how it goes.

All info for Xperia Companion and Repair here https://support.sonymobile.com/global-en/xperia-companion/#gref

 

Good luck!