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Black screen during calling

SOLVED
Rookie
Message 1 of 6
1,690 Views
Message 1 of 6

Black screen during calling

The screen remains black with no information showed and only cancel the conference with switch on button 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Rookie
Message 5 of 6
2,099 Views
Message 5 of 6

Re: Black screen during calling

I removed the glass cover and it runs better,  I got the normal functionality. Thanks .

 

5 REPLIES 5
Sony Xperia Support
Message 2 of 6
1,681 Views
Message 2 of 6

Re: Black screen during calling

Hi @Rompi2

 

Sorry to hear about this Slightly frowning Face

 

Do you have a screen protector or case on your phone? Or do you possibly still have the protective film on the screen from when it was purchased? 

 

Let me know Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Rookie
Message 3 of 6
1,639 Views
Message 3 of 6

Re: Black screen during calling

Yes, I have a protective glass cover on the screen. 

 

Highlighted
Sony Xperia Support
Message 4 of 6
1,624 Views
Message 4 of 6

Re: Black screen during calling

Hi @Rompi2

 

Can you remove the screen protector, clean the screen with a dry cloth and then see if you experience the same issue?

 

Let me know Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Rookie
Message 5 of 6
2,100 Views
Message 5 of 6

Re: Black screen during calling

I removed the glass cover and it runs better,  I got the normal functionality. Thanks .

 

Sony Xperia Support
Message 6 of 6
1,567 Views
Message 6 of 6

Re: Black screen during calling

Hi @Rompi2

 

Glad to hear that has been resolved Slightly smiling Face

 

If you need any further help please let me know Grinning Face with smiling Eyes


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.