account arrowhead-down arrowhead-up cart mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Mobile World Congress 2019

Sonys Press conference from MWC took place this monday
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

Black screen during calling

SOLVED
Rookie
Message 1 of 6
1,282 Views
Message 1 of 6

Black screen during calling

The screen remains black with no information showed and only cancel the conference with switch on button 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Rookie
Message 5 of 6
1,691 Views
Message 5 of 6

Re: Black screen during calling

I removed the glass cover and it runs better,  I got the normal functionality. Thanks .

 

5 REPLIES 5
Sony Xperia Support
Message 2 of 6
1,273 Views
Message 2 of 6

Re: Black screen during calling

Hi @Rompi2

 

Sorry to hear about this Slightly frowning Face

 

Do you have a screen protector or case on your phone? Or do you possibly still have the protective film on the screen from when it was purchased? 

 

Let me know Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Rookie
Message 3 of 6
1,231 Views
Message 3 of 6

Re: Black screen during calling

Yes, I have a protective glass cover on the screen. 

 

Highlighted
Sony Xperia Support
Message 4 of 6
1,216 Views
Message 4 of 6

Re: Black screen during calling

Hi @Rompi2

 

Can you remove the screen protector, clean the screen with a dry cloth and then see if you experience the same issue?

 

Let me know Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Rookie
Message 5 of 6
1,692 Views
Message 5 of 6

Re: Black screen during calling

I removed the glass cover and it runs better,  I got the normal functionality. Thanks .

 

Sony Xperia Support
Message 6 of 6
1,159 Views
Message 6 of 6

Re: Black screen during calling

Hi @Rompi2

 

Glad to hear that has been resolved Slightly smiling Face

 

If you need any further help please let me know Grinning Face with smiling Eyes


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.