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Application does not install

SOLVED
Visitor
Message 1 of 4
381 Views
Message 1 of 4

Application does not install

Son gelen güncellemeyi yükledim. Google Playstoredan uygulama yukleyemiyorum

I've installed the latest update. I can't download apps from the Google Play Store

gt

1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 2 of 4
375 Views
Message 2 of 4

Re: Application does not install

Hi @scorpionur, sorry to hear about this. Slightly frowning Face

Your question has been translated to English as this is an International forum, please post any replies in English.

Do you see any error messages, or is the download not starting? Is it possible to update applications that you have previously installed in your device, or is this not working either?

There can be some corrupt data in the Google Play store application, so if you haven't tried to clear data for it, I would recommend that you do that. You can do so if you go to Settings > Apps & notifications > See all apps > Google Play store > Storage > Clear data > OK.

This will not delete any data, it will only reset the application.

Let me know if that helps!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

3 REPLIES 3
Sony Xperia Support
Message 2 of 4
376 Views
Message 2 of 4

Re: Application does not install

Hi @scorpionur, sorry to hear about this. Slightly frowning Face

Your question has been translated to English as this is an International forum, please post any replies in English.

Do you see any error messages, or is the download not starting? Is it possible to update applications that you have previously installed in your device, or is this not working either?

There can be some corrupt data in the Google Play store application, so if you haven't tried to clear data for it, I would recommend that you do that. You can do so if you go to Settings > Apps & notifications > See all apps > Google Play store > Storage > Clear data > OK.

This will not delete any data, it will only reset the application.

Let me know if that helps!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Visitor
Message 3 of 4
361 Views
Message 3 of 4

Re: Application does not install

Problem has solved when i clear play store apps data. Thank u. 

Sony Xperia Support
Message 4 of 4
352 Views
Message 4 of 4

Re: Application does not install

Hi again @scorpionur and that is some really good news! Slightly smiling Face

Thanks for getting back to me and have a great weekend.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.